Explorer.exe Crashes, attempts restart, crashes again. Details Inside

  1. Posts : 33
    Windows 7 x64

    Explorer.exe Crashes, attempts restart, crashes again. Details Inside

    Hello everyone. This morning I turned my computer on to find that Explorer.exe had crashed. I attempted restarting explorer.exe but every time it attempted to restart it would just crash.


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: comctl32.dll
    Fault Module Version: 6.10.7601.17514
    Fault Module Timestamp: 4ce7c45b
    Exception Code: c0000005
    Exception Offset: 000000000010343c
    OS Version: 6.1.7601.
    Locale ID: 1033
    Additional Information 1: 7788
    Additional Information 2: 7788129339cffbb182e4c538402e9d22
    Additional Information 3: 44dd
    Additional Information 4: 44dde8a5ebcc1fd558b2464fa8226f18

    I have already begun a System Scan using sfc /scannow in Command Prompt...which just finished upon writing this up an Windows didn't find any "integrity violations"

    I have NOT installed the latest Windows Updates only because I haven't gotten around to doing it. I have also read on other forums that Microsoft Security Essentials seems to be the culprit but I wanted to come here to verify that with you guys before I start messing with Windows essential applications.

    What I will do in the meantime while waiting for an answer here is run a chkdsk and a virus scan(AVG).

    Thanks in advance.

    EDIT: Rebooted my computer and Explorer.exe now runs fine. The problem I'm going to run with is intermittent but still how would I go about fixing this?
      My Computer

  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit

    Are you running both AVG and MSE? If so, remove one or the other. Having two security programs that accomplish essentially the same tasks can cause conflicts due to them accessing the same system files or system resources simultaneously. It is possible this is the behavior that is causing your explorer.exe issue.
      My Computer

  3. Posts : 33
    Windows 7 x64
    Thread Starter

    No I just have AVG installed. I thought MSE was a pre-installed item for some reason, but no I am only running AVG
      My Computer

  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit

    Alright, check for other startup programs or services that might cause conflicts: Troubleshoot Application Conflicts by Performing a Clean Startup.
      My Computer

  5. Posts : 33
    Windows 7 x64
    Thread Starter

    The funny thing is the problem is intermittent. Since last night I have not had any issues what so ever, HOWEVER the next time this does come put I will pull up the link you left here and take a look see. Thanks.
      My Computer


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