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Windows 7: Random BSOD - During Gameplay or Internet Browsing.

22 May 2012   #1

Windows 7 Ultimate 64-Bit
Random BSOD - During Gameplay or Internet Browsing.

Hello all.

I'm new to these forums and I've been pulling my hair out trying to work out the problems I am receiving with my PC, I am doing an IT course and currently doing my Level 2 City & Guilds at College but sadly I'm still not the bright bulb in the bunch when it comes to fixing PCs, I've searched the internet for fixes for my problem and currently not found a single solution, I've also formatted my computer, ran virus scans, updated drivers, removed RAM sticks to see if the problem lied there and so far achieved nothing.

From reading a previous post I saw somebody with the same blue screen error as myself, was told to run the Command Prompt as Administrator and type in "sfc /scannow" and I got this result...

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.Log. For Example

I believe this might be the problem but as I said, I'm not the best when it comes to the technician side of computing sadly.

The problem itself which I am experiencing is just random experiences, the problem itself has been occurring for months now but was usually just one blue screen a day which I wasn't majorly in a rush to fix (Which I assume was a very bad idea) but recently I notice games are lagging when they shouldn't be, I have played these games on my PC before at max graphics and had no problems but now it getting rather annoying, to add further annoyance I'm noticing just playing a YouTube videos (And that's all I will be doing at the time, not running any other programs) the whole computer freezes up for a few seconds and it repeats the last noise that played through my PC during the brief freeze, always being very quick and sounding nothing like it did before the freeze, once the PC stops it works fine but its concerning. I'm also experiencing blue screens when I'm not even at my computers, I've left game launchers running to download patches etc for my games and come back later to find the computer has restarted itself.

I get blue screens randomly but more often during game play, the blue screen doesn't always display a message/title (not quite sure what it is to be honest, not covered blue screens at college yet) but when it does display a title/message it says this "IRQL_NOT_LESS_OR_EQUAL" I would really be grateful for any help provided, I'm willing to provide any information I can and I hope I have provided all required first time around.

Computer Specs

OS Windows 7 Ultimate 64-Bit

CPU AMD X6 FX 6100 AM3 Six Core 3.3ghz CPU

Motherboard Asus M5A78L-M/USB3 Motherboard

Memory 16 GB DDR3 1333 PC10660 Memory

Graphics Card(s) Nvidia GTX 560 TI 1gb PCI-E Graphics Card With HDMI

Screen Resolution 1680x1050

Hard Drives 1 TB Serial ATA Hard Drive

PSU 750 Watt

Case Galaxy 3 Black Edition + Blue LED Lighting

Cooling 80mm Blue LED Side Fan / 120mm Blue LED Rear Fan

My System SpecsSystem Spec
22 May 2012   #2

Win 7 Ultimate 64-bit. SP1.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
If empty (or non existent) please look in the following folders. C:\windows (the dmp should be called memory.dmp), and C:\windows\LiveKernelReports\Watchdog.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
24 May 2012   #3

Windows 7 Ultimate 64-Bit

Ok put the Minidump folder into a .rar, hope that is ok and also attached it to this post.
My System SpecsSystem Spec

24 May 2012   #4

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by Overload66 View Post
Ok put the Minidump folder into a .rar, hope that is ok and also attached it to this post.
Since you appear to have had SP-1 on the 21st, but dont on the 22nd, I must assume you have re-installed cleanly so am unsure whats what.

You crashes seem to have been related to the below, but I cant find it loaded. What gives??

Wlanuig.sys with description Wireless LAN NDIS 5.1 Driver is a driver file from company Engineering Service S.p.A. belonging to product FreeLan 802.11g
My System SpecsSystem Spec
24 May 2012   #5

Windows 7 Ultimate 64-Bit

That's my wireless network USB, that lets me connect to my router, and yes I had a fresh install from Windows 7 Home Premium 64-bit to Windows 7 Ultimate 64-bit.
My System SpecsSystem Spec
27 May 2012   #6

Windows 7 Home Premium 64 Bit

Has the USB wireless network device been connected during all your crashes?
My System SpecsSystem Spec
27 May 2012   #7

Windows 7 Ultimate 64-Bit

Yes it has been connected, but now I have plugged myself directly into the router and uninstalled the drivers for the wireless network device, and all seems good at the moment, not a single blue screen.
My System SpecsSystem Spec
27 May 2012   #8

Windows 7 Home Premium 64 Bit

Good steps. USB wireless network adapters are often unstable. The USB ports do not supply adequate power to provide the adapter with a reliable connection. Couple that with the fact that your driver was out of date, and it is not surprising that the results were blue screen crashes. We usually recommend replacing USB wireless network adapters with a PCI wireless network adapter that is Window 7 compatible.
My System SpecsSystem Spec
28 May 2012   #9

Windows 7 Ultimate 64-Bit

Ok I'm getting a new blue screen now called BAD_POOL_CALLER, unsure what it means exactly but I have add a new minidump.rar with update crash files.
My System SpecsSystem Spec
28 May 2012   #10

Windows 7 Home Premium 64 Bit

Disregard the network crash; it was an old .dmp file and was due to your wireless USB that we already established.

Your latest crashes indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec

 Random BSOD - During Gameplay or Internet Browsing.

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