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Windows 7: bsod

23 May 2012   #1
otis lehawk

Windows 7 Ultimate x64

AMD Athlon dual core 2.30ghz
4.00 GB Ram
64-bit OS
Windows 7 Pro

My System SpecsSystem Spec
23 May 2012   #2

Windows 7 Home Premium 64 Bit

It appears your jcgriff2 report was interrupted. Please run it again and make sure you get .dmp files and a .nfo file within the folder it creates.
My System SpecsSystem Spec
23 May 2012   #3
otis lehawk

Windows 7 Ultimate x64

Ok I ran it again. Did it work correctly this time?
My System SpecsSystem Spec

23 May 2012   #4

Windows 7 Home Premium 64 Bit

It worked, but no .dmp files. You have older hardware, so I would recommend testing for compatibility with Windows 7: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

Problem devices:
Not Available	ACPI\ATK0110\1010110	The drivers for this device are not installed.
Internet Access Server	UUID:CF1B410B-DE2E-843D-B9A9-CE9BF47D9045\UMB\3&1F36891C&0&UUID:CF1B410B-DE2E-843D-B9A9-CE9BF47D9045	The drivers for this device are not installed.
Not Available	ACPI\AWY0001\2&DABA3FF&1	The drivers for this device are not installed.
Unknown Device	USB\VID_0000&PID_0000\5&C21D047&0&1	43
Others can be found on your motherboard support site. It appears this is an ASUS system. If your ASACPI driver (ATK0110 utility) is prior to 2009, I would recommend getting the driver with the following steps:
  • Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
    1. Going to the Asus motherboard support site
      When you reach the website:
    2. Scroll down the page and click Utilities
    3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
    4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
    5. Download and install the driver.
    6. After installation is complete, verify that it installed correctly.
      • Click Start Menu
      • Click My Computer
      • Go to C:\WIndows\System32\drivers\
      • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

    Thanks to JMH and zigzag3143 for the above information.

Uknown devices can signify viruses or unknown devices. What USB devices do you have installed that are not working properly?

Security Software: ??? I recommend the following:
  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan with it.

Even though you had no .dmp files, I found the bugchecks in your event logs.

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
My System SpecsSystem Spec
24 May 2012   #5
otis lehawk

Windows 7 Ultimate x64

Thank you I will try that.
My System SpecsSystem Spec
24 May 2012   #6

Windows 7 Home Premium 64 Bit

You're welcome. Let us know if you need any help with any of the steps.
My System SpecsSystem Spec


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