New
#1
bsod
Specs.
AMD Athlon dual core 2.30ghz
4.00 GB Ram
64-bit OS
Windows 7 Pro
Specs.
AMD Athlon dual core 2.30ghz
4.00 GB Ram
64-bit OS
Windows 7 Pro
It appears your jcgriff2 report was interrupted. Please run it again and make sure you get .dmp files and a .nfo file within the folder it creates.
Ok I ran it again. Did it work correctly this time?
It worked, but no .dmp files. You have older hardware, so I would recommend testing for compatibility with Windows 7: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
Problem devices:Others can be found on your motherboard support site. It appears this is an ASUS system. If your ASACPI driver (ATK0110 utility) is prior to 2009, I would recommend getting the driver with the following steps:Code:Not Available ACPI\ATK0110\1010110 The drivers for this device are not installed. Internet Access Server UUID:CF1B410B-DE2E-843D-B9A9-CE9BF47D9045\UMB\3&1F36891C&0&UUID:CF1B410B-DE2E-843D-B9A9-CE9BF47D9045 The drivers for this device are not installed. Not Available ACPI\AWY0001\2&DABA3FF&1 The drivers for this device are not installed. Unknown Device USB\VID_0000&PID_0000\5&C21D047&0&1 43
- Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
- Going to the Asus motherboard support site
When you reach the website:- Scroll down the page and click Utilities
- Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
- Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
- Download and install the driver.
- After installation is complete, verify that it installed correctly.
- Click Start Menu
- Click My Computer
- Go to C:\WIndows\System32\drivers\
- Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)
Thanks to JMH and zigzag3143 for the above information.
Uknown devices can signify viruses or unknown devices. What USB devices do you have installed that are not working properly?
Security Software: ??? I recommend the following:
- Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan with it.
Even though you had no .dmp files, I found the bugchecks in your event logs.
The above quote was taken from https://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.
Thank you I will try that.
You're welcome. Let us know if you need any help with any of the steps.