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Windows 7: Bug in sleep mode - user locked

24 May 2012   #1

Windows 7 Home 64 bit
Bug in sleep mode - user locked

I bought a new notebook running windows 7 64 bit a couple of months ago

After running a full system scan with Kaspersky anti-virus a couple of days ago I now have a bug with sleep mode
- After going into sleep mode, the user with my picture icon is locked meaning that I can't enter my password to log back in - the password box doesn't show.
- With the ASUS face recognition scanner I'm logged back in, but everything is 'buggy' e.g. if I click on the start button and hover over that entire area it goes into sleep again, or if i click on the bookmarks on chrome it doesn't show them, instead it click on an actual site within the bookmarks.
- After going into sleep the only way to enter and return to a normal state is to click the 'switch user' whereupon, my user picture icon reverts with the password box

I have tried a system restore but this didn't work. Any help appreciated

Windows 7 Home, 64 Bit
ASUS Notebook K53SD
Intel i7 processor
Kaspersky anti-virus

My System SpecsSystem Spec
24 May 2012   #2

Windows 7 Home Premium 64 Bit

Check for Windows corruption:

Check for viruses/malware:
  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

See if it is an application or service conflict:
My System SpecsSystem Spec

 Bug in sleep mode - user locked

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