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Windows 7: BSOD x24

26 May 2012   #1

Windows 7 Ultimate x64
BSOD x24

I know this one is already post it but I can't find exactly the problem for my computer. could anyone plz help with to debugged it and tell me what is exactly to cause the computer crashed. And this is my dump file!172

Hopefully everyone can download it if not please let me know. Thanks in advanced.

My System SpecsSystem Spec
27 May 2012   #2

Windows 7 Home Premium 64 Bit

For more detailed help, please follow the to provide us with the full crash reports and system information.

For a general analysis of the .dmp file provided, the .dmp primarily indicates hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
28 May 2012   #3

Windows 7 Ultimate x64

Thanks for helping but I figure out what cause BSOD. For everyone who is using ATI card must use the driver from Windows update instead of using the driver given by AMD. after I uninstall AMD ATI driver all problem is gone. now I online 24 hours so far with 3 client game opening there is no BSOD. no error massage before that it won't give me more than an hour online though.
My System SpecsSystem Spec

28 May 2012   #4

Windows 7 Home Premium 64 Bit

Thanks for posting back. We have been getting that problem a lot over the past couple months. Seems on some systems, the new 12.x ATI drivers are causing problems, but 11.9 is stable. From information I have recently read, 11.8 and newer provide support for newer games, so rolling back before 11.8 may cause problems for newer games.

I have had some minor problems with 12.3. Not sure about updating to 12.4 since some have recommended against it. I may just roll back to 11.x at some point if the issues with 12.3 become more prevalent. Thankfully, at this time, they are only ~1 second hangs every once in a while (I think I have seen it about once a day at this time). When I first installed 12.3, my system was hanging anytime flash player ran, but a reboot resolved that problem. I will probably just wait for another update that is more stable.
My System SpecsSystem Spec

 BSOD x24

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