BSOD New Computer , error 0x00000124, many others


  1. Posts : 2
    Windows 7 Home Premium 32bit
       #1

    BSOD New Computer , error 0x00000124, many others


    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer LENOVO
    System Model Lenovo H415
    System Type x64-based PC
    Processor AMD A6-3600 APU with Radeon(tm) HD Graphics, 2100 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date LENOVO DZKT26AUS, 10/26/2011
    SMBIOS Version 2.6
    Windows Directory C:\windows
    System Directory C:\windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    Installed Physical Memory (RAM) 6.00 GB
    Total Physical Memory 5.49 GB
    Available Physical Memory 3.77 GB
    Total Virtual Memory 11.0 GB
    Available Virtual Memory 9.15 GB
    Page File Space 5.49 GB
    Page File C:\pagefile.sys

    I just got this computer the other day and on the 2nd day of use, got the BSOD. I have not added any hardware and only installed Firefox and Microsoft Office to the computer. Here is a rundown of what happens.

    Starup, Windows screen appears, then BSOD.

    Stop: 0x00000124
    (0x0000000000000000, 0xFFFFFA8005DOC028, 0x00000000B200400, 0x000000006400175)

    I restart and run Startup Repair which fails. Error report as follows:

    6.1.7600.16385
    #3 Unknown
    4- 1
    5- autofailover
    6- 1
    7- norootcause
    OS- 6.1.7601.2.1.0.256.1
    LOCALE ID- 1033

    Then I run system restore which fails with error 0x8000ffff)

    Upon next restart computer boots as normal. I work for about an hour (word processing) and shut the machine down. About 12 hours later after being turned off, the BSOD appears again and same process repeats.

    No overclocking. I've checked the fans and there are no heating issues. All the drivers are up to date.



    Reports attached. Thank you.
      My Computer


  2. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #2

    Quite honestly, as your computer is virtually brand new, you'd be as well to contact Lenovo support for a repair, replacement or refund while the machine is under warranty.

    I would hate to see you do anything that invalidates the warranty and get stuck with a computer that Lenovo won't touch.
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #3

    Agreed 100%. You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.
      My Computer


 

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