Don' know what caused BSOD


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    Don' know what caused BSOD


    What could have caused my bsod? Only has happened one time (i hope) and concerned because this is a new laptop. Could you help me find out what caused this? Thanks.

    Windows 7 Home Premium 64 bit
    OEM version with Lenovo Y570 laptop
    bought the laptop just last April 2012

    P.S.
    All I was doing at that time was surfing the web and transferring files to my usb flash drive.
    Last edited by jquin3; 27 May 2012 at 23:28. Reason: additional info
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    1. You problems may be related to iaStor.sys Intel Matrix Storage Manager driver - ia32.
    Reinstall the newest version available...



    2. Avast can be a contributing cause of BSOD'S .
    Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

    http://files.avast.com/files/eng/aswclear5.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Hi, its happened again for the second time. Now I remember the 2 things in common that was going on during the 1st and 2nd bsod. I was transferring some large files to my usb flash drive and I was surfing the net. I checked my iastor.sys driver and i think its the latest driver. Here is the new bsod dump report.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Crashes are network related and hard disk related. The common cause of these is antivirus software. I suspect your avast! installation may be corrupted. Uninstall avast! with the avast! uninstall utility and download a fresh copy and re-install it. If that does not resolve it, use the avast! uninstall utility again and replace avast! with Microsoft Security Essentials - Free Antivirus for Windows.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Ok will give it a go. Thanks.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    You're welcome. Let us know if you need help or if you find the cause of the problems. :)
      My Computer


 

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