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Windows 7: Random BSOD Errors

28 May 2012   #1

Windows 7 Home Premium x64
Random BSOD Errors

I've been getting a lot of BSOD errors after a recent Windows reformat. It seems to happen at fairly random times, and I can't quite pinpoint what the problem is.

After running WhoCrashed after every BSOD, it has always said the drier at fault was the ethernet controller driver rt64win7.sys, but I've uninstalled/reinstalled, and updated this driver many times but the problem persists and WhoCrashed always lays the blame on it.

Something of note is that the BugCheck name is different for each crash. I'm not sure if that's something significant or not.

System Specs:
OS: Windows 7 Home Premium x64
Processor: i5-3570K
Motherboard: ASUS P8Z77-V LK
Memory: 16GB DDR3
Graphics: NVIDIA GeForce GTS 250
Hard Disk: WD Caviar Green, 2TB, 6 GB/s, 7200 RPM

All the hardware is recently purchased with exception of the Graphics Card.
Most recent Windows reformat was on the 17th of May.

Attached is a .zip with the files detailed in the forum Sticky.

My System SpecsSystem Spec
28 May 2012   #2

Win 8 Release candidate 8400

Three of 4 related to DirectX.

Run DirectX Diagnostic Tool
My System SpecsSystem Spec
28 May 2012   #3

Windows 7 Home Premium x64

Ran the diagnostic tool and it came back no problems found.
I've attached the report from the diagnostic tool.
My System SpecsSystem Spec

28 May 2012   #4

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by Kreshnek View Post
Ran the diagnostic tool and it came back no problems found.
I've attached the report from the diagnostic tool.

Pretty sure it is a driver so to identify which please run driver verifier.

* If you are overclocking anything, reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.

Driver Verifier

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation"IRP Logging and Force Pending I/O Requests. and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)

Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
31 May 2012   #5

Windows 7 Home Premium x64

Okay, finally got it to blue screen while running driver verifier. Where do I find the files I'm supposed to upload?
My System SpecsSystem Spec
31 May 2012   #6

Windows 7 Home Premium x64

Here are the dump files in the same manner as the original post. Most recent BSOD is today, the 31st of May.
My System SpecsSystem Spec
01 Jun 2012   #7

Windows 7 Home Premium 64 Bit

You have some pretty important problem devices:
Universal Serial Bus (USB) Controller	PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&0&A0	The drivers for this device are not installed.
PCI Simple Communications Controller	PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0	The drivers for this device are not installed.
  • Please make sure the above are installed. ASUS - Motherboards- ASUS P8Z77-V LK -> OS: Windows 7 64bit -> USB/Chipset

  • If you do not find them there, try your motherboard CD that came with the motherboard. Check device manager for any unknown/error devices with exclamation points next to them. Start Menu -> Control Panel -> Hardware and Sound -> Device Manager.

Problematic Software:
Start Menu\Programs\Driver Detective	Public:Start Menu\Programs\Driver Detective	Public
Start Menu\Programs\SlimDrivers	Public:Start Menu\Programs\SlimDrivers	Public
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts
My System SpecsSystem Spec
05 Jun 2012   #8

Windows 7 Home Premium x64

Did all as was outlined in the previous post, got another one today.

A pattern seems to be emerging, where I'm getting them after long sessions playing full screen games while talking on Skype, but I'm not entirely sure if that's it since it has happened other times.
My System SpecsSystem Spec
05 Jun 2012   #9

Windows 7 Home Premium 64 Bit

Your system looks much cleaner, so that is a great start. Nice work!

The crashes are pointing to a USB device or possibly the ports themselves. What USB devices are you currently using?
  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware

Just re-analyzed your .dmps and noticed something I hadn't previously. Your graphics card has a memory management crash.

Go through the steps in STOP 0x116: VIDEO_TDR_ERROR troubleshooting even though that is not the crash you are getting. The diagnostic tools mentioned in that link will also help for your video memory management BugCheck.

My apologies for missing that the first time.
My System SpecsSystem Spec

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