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Windows 7: BSOD...Random. New Windows 7 install.

28 May 2012   #1

Windows 7 Home Premium 64bit.
BSOD...Random. New Windows 7 install.

Computer crashes and reboots. Dump file.....

Dump File : 052812-18500-01.dmp
Crash Time : 5/28/2012 5:38:55 PM
Bug Check Code : 0x00000050
Parameter 1 : fffff823`18c01884
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02891db8
Parameter 4 : 00000000`00000005
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+28ff
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052812-18500-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 289,376
Did a memory test, everything seems fine. Running MS security Essentials. Did a format and reinstall. Updated drivers. Any ideas?

My System SpecsSystem Spec
28 May 2012   #2

Windows 7 Ultimate x64 SP1

Fill out your system specs. Read the link in my signature on how to do that. Once you've done that, we can help you.
My System SpecsSystem Spec
28 May 2012   #3

Windows 7 Home Premium 64bit.

I've updated the specs. It's an older system I built years ago, but perfect for the 9 year old using it (Roblox runs fine!).
My System SpecsSystem Spec

28 May 2012   #4

Windows 7 Ultimate x64 SP1

Upload the dump files in your next post, or if you can't post attachments, upload them to a file sharing service and post the link. I'll have our resident debug specialist take a look at them.
My System SpecsSystem Spec
28 May 2012   #5

Windows 7 Home Premium 64bit.

see attached.
My System SpecsSystem Spec
28 May 2012   #6

Windows 7 Home Premium 64 Bit

It is difficult to find patterns with only one .dmp file. Yours was rather inconclusive.

Crashes are pointing to memory problems or driver conflicts.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 214067
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.

Run verifier for 24-36 hours, and then post back your latest crash reports. I would recommend posting the crash reports by following the since that provides much more information than just the .dmp files. :)
My System SpecsSystem Spec

 BSOD...Random. New Windows 7 install.

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