My computer keeps turning off with a blue screen


  1. Posts : 5
    windows 7 32bit
       #1

    My computer keeps turning off with a blue screen


    i came back from a party and turned on my computer. went on youtube and after 5min i got a blue screen. i have attached the errors
      My Computer


  2. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #2

    Please fill out your system specs. Read the link in my signature for instructions. We can't help unless we know what hardware you are using.

    My apologies. That information no longer exists, apparently. I'll find the instructions and post an updated link.

    *edit* I updated my signature link - this will take you directly to your system specs, where you can update your information.
      My Computer


  3. Posts : 5
    windows 7 32bit
    Thread Starter
       #3

    message error that came up after i went into Safe Mode with Networking


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 831C2487
    BCP3: 9EBEC754
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\052912-33828-01.dmp
    C:\Users\David\AppData\Local\Temp\WER-82390-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    _________________________________________________________________________

    i have attached the errors already that came up yesterday from the files that help describe the problem
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    It is difficult to find patterns with only one .dmp file. Your .dmp file is inconclusive. If you have had more than one, please follow the https://www.sevenforums.com/crashes-d...tructions.html to provide the full crash reports. If you have only had one, we will have to wait until you have more to determine the cause.
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #5

    To facilitate another crash and dump file, please go out partying again.
      My Computer


  6. Posts : 5
    windows 7 32bit
    Thread Starter
       #6

    bsod coming soon


    hey thanks for the support.i can get a dump file everytime i boot up regularly. right now the only way to use my computer is in Safe Mode with Networking. everytime i boot up regular it shuts down after 5min and get the BSOD...i will get you guys the bsod info as soon as the jcgriff2 thing is done...thx again for the support guys & i am just thinking about starting a fresh copy of windows on my hdd will that help?
      My Computer


  7. Posts : 5
    windows 7 32bit
    Thread Starter
       #7

    Windows_NT6_BSOD_v3.03_jcgriff2 taking too long


    Windows_NT6_BSOD_v3.03_jcgriff2...this was taking too long (past 40min) so i canceled it. i've attached all the dmp files
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    Your crashes indicate possible malware/viruses. Something has corrupted Microsoft Security Essentials. First, go through steps 1. and 2. in Troubleshooting Windows 7 Failure to Boot.

    Post back when that is complete. Also, post the results of those two steps.


    Your Netgear Neutral Wireless Solution and Intel PRO/100 Adapter NDIS 5.1 drivers were also out of date. Please update those drivers once you are able to get Windows running again.
      My Computer


  9. Posts : 5
    windows 7 32bit
    Thread Starter
       #9

    malwarebytes results


    Malwarebytes Anti-Malware (Trial) 1.61.0.1400
    Malwarebytes : Free anti-malware, anti-virus and spyware removal download

    Database version: v2012.05.30.04

    Windows 7 Service Pack 1 x86 NTFS (Safe Mode/Networking)
    Internet Explorer 9.0.8112.16421
    David :: DAVID-PC [administrator]

    Protection: Disabled

    5/30/2012 9:55:21 AM
    mbam-log-2012-05-30 (09-55-21).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 260323
    Time elapsed: 8 minute(s), 49 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 7
    C:\Users\John\Downloads\DownloadSetup (1).exe (Affiliate.Downloader) -> Quarantined and deleted successfully.
    C:\Users\John\Downloads\DownloadSetup (2).exe (Affiliate.Downloader) -> Quarantined and deleted successfully.
    C:\Users\John\Downloads\DownloadSetup.exe (Affiliate.Downloader) -> Quarantined and deleted successfully.
    C:\Users\John\Downloads\PageRage.exe (PUP.BundleInstaller.OI) -> Quarantined and deleted successfully.
    C:\Users\John\Downloads\XvidSetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
    C:\Users\John\Local Settings\Temporary Internet Files\Content.IE5\42CZIYCA\PageRage.exe (PUP.BundleInstaller.OI) -> Quarantined and deleted successfully.
    C:\Users\Paco\Local Settings\Temporary Internet Files\Content.IE5\LJSUHX2B\SoftonicDownloader_for_aim.exe (PUP.ToolbarDownloader) -> Quarantined and deleted successfully.

    (end)

    thats what i got and for the module protection i cant use it in safe mode. as well as for step 2 i cannot use the program in safe mode so i couldnt do the full scan
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    Step 2 is not supposed to run in Safe Mode or Normal Mode. It runs outside of Windows when the computer first boots. I still recommend that step given that Malwarebytes found some items, especially since Malwarebytes is not as effective in Safe Mode as it is in Normal Mode.

    Windows Defender Offline is not the same as Windows Defender. As karlsnooks has said to many users, the name chosen by Microsoft for that program is most unfortunate and confusing to users who are unfamiliar with the program...


    Further reading:

    Windows Defender Offline
      My Computer


 

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