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Windows 7: Random BSODs Appearing to be Memory Related

31 May 2012   #1

Windows 7 Professional 64 Bit
Random BSODs Appearing to be Memory Related

So I bought a new computer in Feb 2012 and the people that I bought it from put it together and I installed Windows 7 Professional 64 bit. Within the first week I was getting lots of random blue screens but being busy I couldn't deal with it and after the first week, then it was fine for about 2 months. I still have it under warranty.

The blue screens were getting much more frequent, did memtest86 and had TONS of errors and took it in they said the ram was bad so they took out the bad ram and I've got it running now still with 8gigs.

Took it home and every couple of days or hours or weeks I would get a blue screen related to memory such as MEMORY_MANAGEMENT or PAGE_FAULT_IN_NONPAGED_AREA etc. The people I purchased it from told me that they wouldn't look at it again until I've reinstalled Windows again from scratch. So I did. Same thing, random blue screens usually pointing to memory and at random times too (sometimes running a lot of things, other times it's been idle). I do shut my computer down every night.

I decided to do another memtest86 and this time the memory seemed fine. Did chkdsk and it was fine. The people that I bought the computer from then took it back, looked at it for a day and said it must be the mouse, ethernet, power, keyboard, monitor, printer or something connected and that they wouldn't look at it until I'd swapped all that stuff.

So I bought new speakers, new mouse, disconnected printer, new cables and a new ethernet cord (didn't buy a new monitor). Still getting random blue screens. I don't think it's related to a piece of hardware as I am running them all on another Windows 7 Pro 64 bit machine with no issues but just to be safe I swapped them all (except monitor).

I called a Nerds on Site guy because I didn't know what to do next. I didn't want to purchase another monitor if I didn't have to. He told me it was related to a bad harddrive. Seeing as how I couldn't work without it, I ghosted it to another brand new harddrive (SSD) and still am getting blue screens usually related to memory.

It can go days to weeks without a blue screen and then one day get two.

The only weird thing I notice when running my computer is that I was getting a lot of browser related crashes and sometimes shockwave flash crashes too. I switched from Chrome to Firefox and it was still crashing a lot too.

I have attached health report and dump below.

Your assistance is greatly appreciated.


My System SpecsSystem Spec
31 May 2012   #2

Windows 7 Home Premium 64 Bit

Make sure to install security software. I recommend either of these:
I would recommend scanning your system today after updating the software.

One of your crashes was graphics card related. The others were rather inconclusive but point to memory or a driver as the likely cause, so it may be the graphics card driver for those. Try older AMD drivers; the 12.x drivers have been causing problems on some systems. Try 11.9 first and use the following steps to re-install the drivers:
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    • Restart your computer after uninstalling drivers for all display cards
    • Install the driver you selected for the display cards once Windows starts

Make sure Catalyst Control Center/AMD Vision Engine Control Center is not overclocking your graphics card without your knowledge.

If the above does not provide more stability, you can install your drivers without Catalyst.
  • You should already have the installer downloaded and installed the drivers/Catalyst software, so your drivers probably exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec

 Random BSODs Appearing to be Memory Related

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