computer blue screens often dump report mentions this ntoskrnl.exe


  1. Hillbillydeluxe
    Posts : 1
    windows 7 home x64
       New #1

    computer blue screens often dump report mentions this ntoskrnl.exe


    ill copy and past my crash reports from last 3 crashes. i have searched everywhere for a solution even tried hp support and everything they have tried has failed. even did a clean install on a new win7 copy. im thinking its a hardware issue but im not that computer savvy. please help me



    On Thu 5/31/2012 5:17:28 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\053112-30420-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x50 (0xFFFFEA000A5D0BAC, 0x1, 0xFFFFF80002CC6581, 0x7)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Thu 5/31/2012 5:17:28 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: win32k.sys (win32k+0x2E5D10)
    Bugcheck code: 0x50 (0xFFFFEA000A5D0BAC, 0x1, 0xFFFFF80002CC6581, 0x7)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Fri 5/25/2012 2:35:13 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\052512-30264-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C9943F)
    Error: UNEXPECTED_KERNEL_MODE_TRAP
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
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  3. marsmimar
    Posts : 10,994
    Win 7 Pro 64-bit
       New #2

    Hello Hbd and welcome to Seven Forums.

    I'm not a crash or blue screen expert. Assuming your Windows 7 installation media is either a retail OEM, genuine full install, or genuine upgrade install disk, I think it's doubful that this is a software problem as alluded to by the crash reports. My first guess is a bad memory module. It would help to know your system specs. (Click User CP on top menu > Edit System Spec left column.)

    If you have multiple memory modules you could try removing all but slot # 1. Try running computer. If no problems noted, that module is probably good. Replace that module with another, run computer. Keep replacing modules in Slot # 1 and perhaps you'll find one (or more) that's causing the issues.
      My Computer
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