Random BSOD, error 0x03b ntoskrnl.exe


  1. Posts : 51
    Windows 7 Home Premium x64
       #1

    Random BSOD, error 0x03b ntoskrnl.exe


    Hi, i encountered several BSOD recently, most of the times it happen when im downloading file using Internet Download Manager. I already tried re-installing IDM but no luck.

    Error code: 0x03b
    Driver: ntoskrnl.exe
    Please see attached file for further details

    My Operating System is Windows 7 Home Premium x64
    Sony Vaio Laptop VPCEE42FX
    4GB RAM

    Thanks!
    Last edited by shinyjanjan; 01 Jun 2012 at 00:24.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Crashes point to Kaspersky, Norton Backup, and/or ShadowDefender. Start removing these programs one by one and determine which is causing the crashes.

    Removal tool for Kaspersky Lab products will help with removing Kaspersky.


    If you remove Kaspersky, I recommend either of these:
      My Computer


  3. Posts : 51
    Windows 7 Home Premium x64
    Thread Starter
       #3

    writhziden said:
    Crashes point to Kaspersky, Norton Backup, and/or ShadowDefender. Start removing these programs one by one and determine which is causing the crashes.

    Removal tool for Kaspersky Lab products will help with removing Kaspersky.


    If you remove Kaspersky, I recommend either of these:
    Ok i will un-install them 1 by 1, ill go first on SD.

    Could you tell me why you suspect one of these softwares caused the BSOD in my computer?

    Thanks for the link you provided very useful tips.
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Kaspersky was the process running during one of the crashes. The other two had drivers that were in the stack during the crashes or directly blamed as probably caused by ****.sys where the asterisks were replaced by the driver name associated with each of the two programs I mentioned.

    Code:
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  avp.exe
    The above is Kaspersky...


    Code:
    BUGCHECK_STR:  0x50
    
    Probably caused by : diskpt.sys ( diskpt+17cac )
    The above is ShadowDefender...


    Attachment 214639
    One of your images had symsnap.sys as the cause. StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec...
    Last edited by writhziden; 01 Jun 2012 at 12:16.
      My Computer


  5. Posts : 51
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Seems fine now when i uninstalled SD. Is there any other way to prevent this crashes when SD is installed in my computer? Because i want to use it.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    It may be a conflict between Kaspersky and ShadowDefender. It may also have been a corrupted installation of Kaspersky or ShadowDefender causing issues. I assume ShadowDefender is now removed.
    • Remove Kaspersky as I suggested before.
    • Then, download a fresh installer for Kaspersky and install it.
    • Then install ShadowDefender from a freshly dowloaded installer for it.
    • See if you get crashes.
    • If so, remove Kaspersky with its uninstall tool and replace it with MSE and see if you get crashes.



    Useful links in the above process:
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:28.
Find Us