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Windows 7: BSOD D3 Different Reasons

01 Jun 2012   #1

Win 7 x64
BSOD D3 Different Reasons

Hi, I was reading some other posts and hoped that you may be able to help me as well.
I have Windows 7 . . .
- x64
- Assuming retail, got through school
- Built the system ~1year ago, upgraded ram a little while back, from 4 to 8 gigs, with same exact type as was previously in it.
- Have not reinstalled OS since building.

I have seen the dxgmm1.sys and other BSODs that I do not recall the particulars of. I am attaching the two dumps that I do have one is the non 256 version as I had not made the change until reading threads here.

Thanks in advance for any and all help provided :)
It is really upsetting to see that screen especially as often as this game seemingly causes it.

My System SpecsSystem Spec
01 Jun 2012   #2

Windows 7 Home Premium 64 Bit

One of your crashes was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

If you continue to have crashes after doing the above, please follow the to provide us with the full crash reports.
My System SpecsSystem Spec
01 Jun 2012   #3

Win 7 x64

Ok, I ran SFC with zero errors detected. Also removed each part of nvidia drivers and reinstalled. So, now I wait to see if things are better.
Thanks for your quick response btw.
My System SpecsSystem Spec

01 Jun 2012   #4

Windows 7 Home Premium 64 Bit

SFC does indeed look clean. Let us know how the system responds once you have had a chance to do your normal routine for a while.
My System SpecsSystem Spec
02 Jun 2012   #5

Win 7 x64

Well, I got another BSOD, but was unable to read anything as the computer almost instantly restarted this time. I have gone ahead and downloaded and run the "posting instructions" program as well as perfmon and zipped them for an attachment.
Sure hope something useful is in there.
My System SpecsSystem Spec
02 Jun 2012   #6

Windows 7 Home Premium 64 Bit

You have an unknown USB device installed. Any ideas what that might be?

The latest crash report was rather inconclusive. It may indicate hardware, but before jumping to diagnostics of your hardware, I do have one question. Did you try different driver versions for the graphics card, or did you just re-install the same drivers you had before? If you installed the same drivers, did you download a fresh set?

If you did not download a fresh set of graphics card drivers, try that first. Then try different versions, especially past versions that you are fairly sure worked last time they were installed.

I ask this because the bugcheck code given in the most recent crash can sometimes be due to graphics card driver issues.
My System SpecsSystem Spec
02 Jun 2012   #7

Win 7 x64

It was fresh, but I am now trying a much older driver as I have previously attempted to use the step back. I am sure the unknown usb was probably a printer that I had just not turned on since plugging it in. Back to the waiting game.
My System SpecsSystem Spec
02 Jun 2012   #8

Windows 7 Home Premium 64 Bit

Waiting is generally what is needed. Patience is very important with troubleshooting these types of problems. We appreciate you doing the steps necessary to find the solution, and I hope you will learn a bit in the process.
My System SpecsSystem Spec
10 Jun 2012   #9

Win 7 x64

Ok, I decided it would be better if I had more information for you to draw from. The BSODs from my quick reading are still from a variety of different things. I have rerun the proper bsod crash report thing and attached it. Here's hoping you find something useful in that mess :) Thanks again!
My System SpecsSystem Spec
10 Jun 2012   #10

Windows 7 Home Premium 64 Bit

Some crashes still point to the graphics card drivers, but the others indicate memory or driver issues.
  • Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

    Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)

    Thanks to Dave76 for help learning RAM Stability

  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 216021
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec

 BSOD D3 Different Reasons

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