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Windows 7: auto reboot when installing or uninstalling software

08 Jun 2012   #11

Windows 7 Home Premium 64 Bit

Alright, I am beginning to suspect a hardware issue due to the 8 hours straight after letting it stay off for a while. Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

My System SpecsSystem Spec
09 Jun 2012   #12

Windows 7 Home Premium 64

Ok here is part 1 of tests (see attached): RealTemp XS Bench WinFo64 and Speccy
BTW: BIOS was never touched by me in any way, it is like when bought, as far as I know no overclocking was done.
I was only able to do the above 'cause I don't know what my graphics card max temperature is supposed to be (you said I can ask you if i didn't know)-- could not find it or did not know how to on AMD site nor on a Google search. Also my exact model number wasn't there (on AMD site) under specs documentation

My card is ATI/AMD Radeon HD5770 (Juniper xy) MSI 35770 (MS- V214)
My System SpecsSystem Spec
09 Jun 2012   #13

Windows 7 Home Premium 64 Bit

Maximum temperature for that card is 105 C, but do not let it get above 95 C.

Thank you for the detailed analysis and well organized tables. Nice work! Everything looks good there.

Any crashes during the tests?

Now that you know the GPU temperatures, proceed to the next tests.
My System SpecsSystem Spec

10 Jun 2012   #14

Windows 7 Home Premium 64

Before I go on with the tests results there is something that I should add not mentioned before: You know when in a large city at night you cross a major intersection and there is a quick split second flash from a traffic camera. Well the exact thing happens to my monitor except much faster that it’s barely noticeable. The monitor is about 5 months old. And for the 1st 4 months I used it with a laptop so I never noticed this until it went on my PC. If this has any relation to my uninstall crash problem I don’t know but I thought I should mention it. (was gonna ask about this problem on another posting but thought this crash thing should be done first).

Oops forgot to mention: No, there were no crashes during the 1st series of tests and during these 2nd series. (it appears so far that crashes only happen during uninstallation). So far, in my view I get this gut feeling that if it is hardware it'll be with the Hard Drives, 2nd guess would be motherboard but I doubt it.)

see attached for video test results
My System SpecsSystem Spec
10 Jun 2012   #15

Windows 7 Home Premium 64 Bit

All looks good; temperatures are excellent. You could run the video memory tests again to be sure, but we can worry about that another time if you prefer not to. Any artifacts in the video during the FurMark tests?

Not sure if the monitor issue is related. You could test by connecting the computer to another monitor or to your TV and see if you still get the same problems.

Let's check your memory settings and compatibility.
  • Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

    Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)

    Thanks to Dave76 for help learning RAM Stability
My System SpecsSystem Spec
10 Jun 2012   #16

Windows 7 Home Premium 64

About Prime95: You write, "Run all three tests". What 3 tests? Well, obviously I do not know what I'm doing here, even after having read stuff on their readme.text file and web page. When program is run it gives me 2 choices -- manual or thru gimp. I tried the manual one and then quit it thinking it didnt give me the 3 choices. I then had to delete the whole folder since running Prime95 would auto start on manual. I then went via their other choice. And of it went doing its work but I do not see 3 choices. Anyhow, I'll let you know the results once it finishes whatever it is that it is presently doing on its own. ----- UPDATE TO THE ABOVE --sorry had not read instructions set by your link properly--will follow what it says now "Select "Just Stress Testing" ; etc. . --- BTW I had already run this test before. I had installed an anti virus software. When I noticed the crash. I thought this software may have been the cause. I wrote to their tech dept. They asked me to run this test (and another one).
What he wrote is, "After looking over the logs I found that you have a lot of hard drive errors which most likely are the cause of the crashes you are witnessing. I found 1 instance of NTFS error and 737 instances of disk errors and/or bad sectors in the system event logs, last one 2012-05-16."
He suggested I run the windows 'disk examination and repair utility' which I did -- prior to me writing to you. They did not help further.
My System SpecsSystem Spec
10 Jun 2012   #17

Windows 7 Home Premium 64


Did the Prime95 test (results attached). Seems like nothing was found. Started at 12:52 stopped at 16:39. This makes it total run/resting for about 4 1/2 hours.
At 15:12 I checked in --> Advanced --> "round off Checking". AT 15:17 Checked of "SUM(inputs) error checking as well. AT 3:25 unchecked the 1st. I was not aware that this above meant whatever it was doing would stop and start anew with my new test.
Here's the thing re the test: It seemed to be running fine but When I clicked on 'Test' --> 'Status' it said, "Below is a report...." [Worker thread # 1] No work queued up. and the same for the other 3 threads. This refers me not doing it manually hence this is normal, right? I have cut and paste the notes from 'Worker and thread #1 to 4.
Also according to your other comment I should have done "CPU stress test using IntelBurnTest ' and " boot version of Memtest86+ " . However u just now asked me to do something else. I'm assuming these 2 we'll hold until another time and therefore will do the new tests you suggest for now.
My System SpecsSystem Spec
10 Jun 2012   #18

Windows 7 Home Premium 64 Bit

The new requests are not tests and are just for informational purposes.

I take it the results you sent are for the small FFTs test? Run the in place large FFTs and the Blend tests, as well. That will encompass the three I mentioned previously. Report your temperatures at idle (when you have not run a test for more than 15 minutes and no intensive programs/games have run for at least 15 minutes), and also report your temperatures during the tests after 10 minutes time.

I would still recommend the Memtest86+ diagnostics and IntelBurn Test when you are able to run them.
My System SpecsSystem Spec
10 Jun 2012   #19

Windows 7 Home Premium 64

Attached is the BIOS info u requested.
You wrote, "Report your temperatures at idle". Seeing that temperature come from many sources (based on ur wonderful suggestions) which of these, from where, would you like me to report my temperatures?
My System SpecsSystem Spec
11 Jun 2012   #20

Windows 7 Home Premium 64

see attached final 2 Prime95 tests
My System SpecsSystem Spec

 auto reboot when installing or uninstalling software

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