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Windows 7: auto reboot when installing or uninstalling software

11 Jun 2012   #21

Windows 7 Home Premium 64

Not sure about the IntelBurn test. This is what I understood. I use HWiNFO64 to monitor my temperatures and paying close attention to it while running the burn test.
From here I am supposed to run 3 tests -1-Standard -2-High -3-Very high.
But before doing this I am supposed to check what my cpu maximum temperature is. In going to Intel and looking up my CPU max temp (TCase) said 72.7 Celsius
The instructions said that if I reach the max to stop the test. Where do I read for this max?
There are 2 locations for CPU within HWiNFP one shows ' CPU #0 Digital Thermal Sensor ' whereby there are the different cores , with current,min,max temperatures AND there is also a CPU under Winbond/Nuvoton W8366HG.

Was I supposed to read the temp under 'Current' column or under the max column? I assumed the max.
I ran the 1st test 'Standard' and within 22 seconds the max already passed my TCase of 72.7 -- the max read 73 C and a second later when I went to stop it it was already at 74 C. Now, many minutes later, as I am writing this the max temperatures are still higher than my max TCase reading 73 C and 74C.
What does this mean? Am I reading the wrong place? Should I be reading only the current temp?
If I understood correctly then I am not reading the wrong place and my max was reached way too quickly. This would tell me that either my CPU fan and power supply fan directly above it aren't doing the job well OR the CPU overheats too quickly. If such is the case then the CPU or fans would need to be changed, correct?
Who guarantees the CPU? On the intel page it says, "Intel products sold as part of a computer system are covered by the warranty from the system manufacturer, not by Intel.." Who is the manufacturer? Mine is an OEM all part purchased separately and then placed together by the shop where I purchased it. If the warranty is based on my store of purchase then I'm screwed since the store is in Taiwan and I'm now back here in North America.

Results of my 22 second test were:
Time (s) Speed (G Flops) Results
22.319 40.0497 3.375460e-002
22.254 40.1676 3.375460e-002
At the end of writing this report I tested it again on standard and after 22.311 seconds
All cores read 72. C The CPU reading under 'Winbond' was 73 C. The speed read 40.0650 and results read 3.375460e-002.

My System SpecsSystem Spec
11 Jun 2012   #22

Windows 7 Home Premium 64 Bit

Intel would cover a CPU defect, but I suspect this is a cooling issue. You want to read the current temperature, not the max. The max just shows what temperature the CPU has reached as the highest since the monitoring program started reading the sensors. The fact that the max got that high that fast indicates the current temperature was also getting that high. That means you have inadequate cooling. Check your thermal compound and heatsink.

Make sure the heatsink is not loose. Gently wiggle it with your finger; it should not budge at all.

Check the thermal compound. Make sure it is applied properly: Thermal Paste and How To Use It | techPowerUp

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
12 Jun 2012   #23

Windows 7 Home Premium 64

Attached are the Memtest86 results. 8 passes. If I read and understood everything correctly all appears to be OK. As to the CPU overheating so quickly -- yup thought I should worry about that one. And you wrote, to check my "thermal compound and heatsink" This would require me removing everything in that area and having no experience in assembling PCs (only removed and added cards here and there, removed and added drives). I am wondering if I shuld get a pro to do it. In a way I do trust myself but it appears that precision is crucial here-- the exact amount not too little or too much thermal compound paste for example seems to make a huge difference in heat control. What do you think? BTW did any of the tests I ran cover (test) the motherboard and Hard Drives (or video drives)?
In my past experience my usual hardware problems were with these 2.
My System SpecsSystem Spec

12 Jun 2012   #24

Windows 7 Home Premium 64 Bit

Motherboard is not easy to test. We usually try to rule out everything we can and find the culprit that way. If it comes down to the motherboard or PSU, those should be handled by an electronics expert near your home because they are nearly impossible to diagnose via internet troubleshooting.

Your hard drive can be tested with SeaTools:
My System SpecsSystem Spec
13 Jun 2012   #25

Windows 7 Home Premium 64

My question was asked because though heating may seem to be a problem it does not seem to be the cause to my original problem (uninstalling software creates a crash. auto reboot).
I have left on the computer for extensive periods of time while playing games, doipng all those tests etc. etc and the computer never crashed on its own. This would tell me that heating is not an issue or at least not an issue with the uninstall problem. This I feel is more so since I also tried to uninstall something immediately after turning on the computer while it had been shut for about 10 hours on a cool Montreal day.
Would you agree here? Also outside of me testing the hard drives I truly question to what degree, should a faulty motherboard, cause a crash only and ONLY when an uninstall is attempted.
My System SpecsSystem Spec
13 Jun 2012   #26

Windows 7 Home Premium 64 Bit

Uninstalling utilizes hard disk and memory resources. If your motherboard had a faulty connector or RAM slot, it COULD cause a crash. I would still recommend running all but the advanced tests with SeaTools to see if it picks anything up. It would also be good to get the CPU-Z screenshots asked for before.
My System SpecsSystem Spec
13 Jun 2012   #27

Windows 7 Home Premium 64

Oops did I forget to send you those? Attached are the CPU=Z photos.
also can not install 'SeaTools' my PC crashes in trying to do so and windows won't allow this software to be installed in Safe mode.
Oh another piece of info-- the slightest touch to anywhere within my PC will cause a reboot. let me explain: Since I removed and put back some of my hardware to test it I have let the side door/panel opened. Everything is really tight in there. The slightest move of that panel, which touches wire a or wire b or wire c or etc. will cause an auto reboot
My System SpecsSystem Spec
13 Jun 2012   #28

Windows 7 Home Premium 64 Bit

Run all but the advanced tests with SeaTools for HDDs.

SeaTools for DOS
The DOS mode will run outside Windows so crashes won't be an issue.

Your CPU-Z images are still not attached...
My System SpecsSystem Spec
14 Jun 2012   #29

Windows 7 Home Premium 64
CPU-Z images

What, I forgot again? I could swear I had attached them (as a zip file). Here it is again.
My System SpecsSystem Spec
14 Jun 2012   #30

Windows 7 Home Premium 64

Any news on my CPU-Z?

re: SeaTools for DOS
Cant make a bootable CD (dont have any) so am trying to do it via USB flash drive. One suggestion asks to install 'Windows 7 USB DVDtool.exe which I can't install. so this won't work. I tried doing so via a suggestion using the command prompt (it only gave one line) and that didn't work either. I then found the following link: How to create a bootable USB flash drive For Windows 8 ?.
On this page they state the following (and I quote):
  • Insert a USB flash drive into your computer
  • Start a Command Prompt as an Administrator and type diskpart. This starts the Disk Partition tool which you need to use to format the flash drive. Once you see the DISKPART command prompt, type in the following commands
  • DISKPART> list disk /* shows list of active disks */
  • DISKPART> select disk # /* # is the number for your USB flash drive */
  • DISKPART> clean /* deletes any existing partitions on the USB flash drive */
  • DISKPART> create partition primary /* create a primary partition on the USB flash drive */
  • DISKPART> select partition 1 /* select the newly created partition */
  • DISKPART> active /* make the new partition active */
  • DISKPART> format FS=NTFS /* format the USB drive with NTFS file system */
  • DISKPART> assign /* assign a volume and drive letter to the USB drive */
  • DISKPART> exit /* exit Disk Partition */
My problems lay in steps 6 n 7

create partition primary /* create a primary partition on the USB flash drive */
select partition 1 /* select the newly created partition */

In my case my USB drive was disk 7. After having done, 'create partition primary' I assumed here that Disk 7 my USB would now be disk 1
But in doing the 'select disk' command again it showed disk 7 still to be disk 7 except now it had an * before its name. This got me worried since the following command, 'select partition 1' would not be selecting my USB drive but partition 1, which I think may be where my OS is currently on. So I stopped.

Do u have a suggestion as to how I could use SeaToolsDOS.iso from a USB? thanks
My System SpecsSystem Spec

 auto reboot when installing or uninstalling software

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