Sporadic BSODs playing Games. No Definitive Errors.

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  1. Posts : 10
    Windows 7 Ultimate 32Bit.
       #1

    Sporadic BSODs playing Games. No Definitive Errors.


    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? - 32-bit
    - the original installed OS on the system? - Yes?
    - an OEM or full retail version? - Full Retail
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? - Various parts. Mostly I revamped everything a year ago. However I did take out my old monitor 3 weeks ago and have been getting BSODs on the temporary monitor and my new one.
    - What is the age of OS installation (have you re-installed the OS?) - 4 months ago, I reinstalled everything.

    Ever since I took out my old monitor to replace it with my new one, I have been getting many BSODs with various errors, none pointing to any in particular and all happening when I play games of any kind. I can play a Triple A title and crash or I can play a flash game I crash. The funny thing is, whenever I play a Java game my screen says out of range and I get the sound of a BSOD in the background.

    Would someone please be able to tell me what could be happening?

    P.S. I have enclosed the documents that could help with this post. I'm going to include some information I have at the bottom that may be helpful.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: C365FC9D
    BCP3: D16F6838
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
      My Computer


  2. Posts : 10
    Windows 7 Ultimate 32Bit.
    Thread Starter
       #2

    Has, anybody thought of anything yet? I'm getting quite desperate because of the freezes in all my games.
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #3

    Sorry you were missed. Those of us helping are currently spread a bit thin at the moment.


    Problematic Software:
    Code:
    Start Menu\Programs\Driver Checker	Public:Start Menu\Programs\Driver Checker	Public
    Start Menu\Programs\Glary Utilities	Public:Start Menu\Programs\Glary Utilities	Public
    Start Menu\Programs\SlimDrivers	Public:Start Menu\Programs\SlimDrivers	Public
    Start Menu\Programs\Smart Defrag 2	Public:Start Menu\Programs\Smart Defrag 2	Public
    • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

      In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

    • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

    • I recommend against 3rd party defrag tools. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
      defrag c: -b
      defrag -c -v -w
      The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.

      The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an Elevated Command Prompt.

      For more flags, see Disk Defragmenter - Open and Use.



    It is difficult to find patterns with only one .dmp file. I am guessing one of the problematic programs listed above deleted others that might have helped with the analysis.

    Your one .dmp file is corrupted and blames the probable cause as memory_corruption. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
    • If you are overclocking any hardware, please stop.

    • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
      For any drives that do not give the message:
      Windows has checked the file system and found no problems
      run disk check again as above. In other words, if it says:
      Windows has made corrections to the file system
      after running the disk check, run the disk check again.

    • Run the short and long tests with SeaTools for HDDs.
    • If you have an SSD, make sure the following are up to date:
      • SSD firmware
      • BIOS Version
      • Chipset Drivers
      • Hard disk controller drivers/SATA drivers
      • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.


    • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

    • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

    • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
         Warning
      Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

      For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
      1. Shut down and turn off your computer.
      2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
      3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
      4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

      Once these steps have been followed, it is safe to remove and replace components within your computer.
      My Computer


  4. Posts : 10
    Windows 7 Ultimate 32Bit.
    Thread Starter
       #4

    I've had a couple more crashes, I've enclosed more DMP files below. I've already run the Short Test for Seagate, it came back positive, nothing wrong. Also, just so you know, I had only installed the Third Party Software after all of these bluescreens started. I have also never overclocked any hardware. I recently ran a disk check that came back with absolutely nothing wrong. I tested my computer with MalwareBytes and it said there was nothing wrong, although I currently have ESET Smart Security installed.

    EDIT : Just finished the scans. Some errors that couldn't be fixed. I've uploaded the file for that as well.

    EDIT2 : Just Wanted to say that I ran nearly every test available in SeaTools. Everything passed.
    Last edited by Scarlight; 03 Jun 2012 at 15:24.
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    I am glad to see you do not use that software on a regular basis. :) I have seen it damage the operating system to the point that the only way to fix things was a clean install of Windows 7.

    Let's see if we can track down your crashes. You do have a corrupted file: csc.sys, the Windows Client Side Caching Driver. You will need to replace it from the Windows DVD using OPTION THREE and the tip within that OPTION from SFC /SCANNOW Command - System File Checker since that is an important memory based driver. That could explain the memory_corruption crashes I am seeing. The file appears to come with Windows 7 SP1.

    Does your installation media install Windows 7 SP1? Download and run the MGADiag tool. Then click Continue, then click Copy, and then paste the information in your next post.
      My Computer


  6. Posts : 10
    Windows 7 Ultimate 32Bit.
    Thread Starter
       #6

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
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    Cached Online Validation Code: N/A, hr = 0xc004f012
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    Windows Product ID Type: 2
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    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {742101CE-468F-4ED2-8BE9-A5623A1AE8C4}(1)
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    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Gromiteyetooth2\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
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    Licensing Data-->
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    Name: Windows(R) 7, Ultimate edition
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    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
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    Partial Product Key: 2C9T3
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    Windows Activation Technologies-->
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    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
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    OEM Activation 1.0 Data-->
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    OEM Activation 2.0 Data-->
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    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
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    FACP            GBT         GBTUACPI
    HPET            GBT         GBTUACPI
    MCFG            GBT         GBTUACPI
    SSDT            PmRef        Cpu0Ist
    SSDT            PmRef        Cpu0Ist
    SLIC            ACRSYS        ACRPRDCT
     
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {742101CE-468F-4ED2-8BE9-A5623A1AE8C4}(1)
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    LegitcheckControl ActiveX: N/A, hr = 0x80070002
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    Product Name: Windows 7 Ultimate
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    TTS Error: 
    Validation Diagnostic: 
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    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
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    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
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    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
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    OGA Version: N/A, 0x80070002
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    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
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    Default Browser: C:\Users\Gromiteyetooth2\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
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    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
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    HWID Data-->
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    OEM Activation 1.0 Data-->
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    FACP            GBT         GBTUACPI
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    MCFG            GBT         GBTUACPI
    SSDT            PmRef        Cpu0Ist
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    SLIC            ACRSYS        ACRPRDCT
     
     
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    -----------------------------------------
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    Version: N/A, hr = 0x80070002
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    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{742101CE-468F-4ED2-8BE9-A5623A1AE8C4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4421184-124211293-1226595539</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="4"/><Date>20071129000000.000000+000</Date></BIOS><HWID>41CC3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600010-02-2057-7600.0000-0382012
    Installation ID: 002772364833663285460312246232740103259456912466220331
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2C9T3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 04/06/2012 21:02:43
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAAACAAAAAgABAAEAeqgwcDYOGJ9a2XTmiP38LM5wAreaiEw2Sqa+a8wx
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            GBT         GBTUACPI
    FACP            GBT         GBTUACPI
    HPET            GBT         GBTUACPI
    MCFG            GBT         GBTUACPI
    SSDT            PmRef        Cpu0Ist
    SSDT            PmRef        Cpu0Ist
    SLIC            ACRSYS        ACRPRDCT
    Could missing csc.sys cause all these crashes and BSODs? Or is it just a factor? What exactly does csc.sys do?
    Last edited by Brink; 05 Jun 2012 at 00:53. Reason: code box
      My Computer


  7. Posts : 2,913
    Windows 7 Ultimate x64 SP1
       #7

    Scarlight - I googled the portion of your key that is in your diagnostic report and saw a large number of hits that link it to a cracked key and/or an anytime upgrade key that people use to upgrade Windows 7 without buying the key. I'm not accusing you of anything, but I need to be certain you have purchased your copy and you haven't done anything that violates the EULA.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Hi,

    Please update your Windows installation with the following, and then re-run the MGADIAG tool, and post a new report here.

    Description of the update for Windows Activation Technologies

    Regards,
    Golden
      My Computer


  9. Posts : 10
    Windows 7 Ultimate 32Bit.
    Thread Starter
       #9

    kegobeer said:
    Scarlight - I googled the portion of your key that is in your diagnostic report and saw a large number of hits that link it to a cracked key and/or an anytime upgrade key that people use to upgrade Windows 7 without buying the key. I'm not accusing you of anything, but I need to be certain you have purchased your copy and you haven't done anything that violates the EULA.
    I'm certain I didn't crack it. My father took the CDs when he reinstalls everything, from the Black Box that says Windows 7 Ultimate on it. I've just googled it too, yes it does seem that the ending digits/letters are correspondent with people who have cracked it, but I'm certain neither me or my father have ever done that. I know for sure he purchased a Windows 7 Ultimate.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Hi,

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? - 32-bit
    - the original installed OS on the system? - Yes?
    - an OEM or full retail version? - Full Retail
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Something doesn't tally here : in your first post you said this was a retail version of Windows, but the MGADIAG report clearly indicates an OEM version of Windows.

    Install the update as posted in post #8, then re-run the MGADIAG tool and post a new copy of the report. We can then diagnose further.

    Regards,
    Golden
      My Computer


 
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