BSOD while sleep/hibernation ,error 0x0000009f

aabi10 · 03 Jun 2012

I have dual booted windows 7 and ubuntu 11.04 .For this I had to reinstall windows 7.I use grub loader to dual boot the os.Ever since dual booting i have problems in putting windows 7 to sleep (by closing the lid).sometimes it does sleep but other times it just shuts down and gives me the bsod error when i turn it back on

System Spec:
Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Motherboard:LENOVO Emerald Lake
BIOS:default System BIOS,WB03243506WB0109190J,45CN38WW
Graphics:NVIDIA GeForce GT 525M,Intel(R) HD Graphics 3000
Sound:Realtek High Definition Audio,Bluetooth Hands-free Audio,Intel(R) Display Audio
laptop is about 6 months old.

usasma · 03 Jun 2012

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Memory dumps point to Connectify or your networking drivers.
Uninstall Connectify to see if that stops the memory dumps.
If not, then update your networking driver(s)

Also, Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)

MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


avgfwd6a.sys                Sun May 22 18:33:25 2011 (4DD98F35)
sptd.sys                    Sun Mar 22 08:35:35 2009 (49C63097)
iaStor.sys                  Mon Sep 13 21:23:32 2010 (4C8ECE94)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
avgmfx64.sys                Sun Aug 07 23:41:46 2011 (4E3F5AFA)
AVGIDSEH.Sys                Sun Jul 10 18:36:50 2011 (4E1A2982)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
avgrkx64.sys                Tue Sep 13 00:02:34 2011 (4E6ED5DA)
nvpciflt.sys                Tue May 15 03:36:26 2012 (4FB2077A)
avgtdia.sys                 Sun Jul 10 18:46:53 2011 (4E1A2BDD)
avgldx64.sys                Thu Oct 06 23:55:41 2011 (4E8E783D)
IntcDAud.sys                Tue Dec 06 06:23:07 2011 (4EDDFB1B)
SynTP.sys                   Wed Dec 22 22:20:47 2010 (4D12C00F)
abv88qeh.SYS                Thu Sep 06 08:09:33 2007 (46DFEDFD)
connctfy.sys                Thu May 27 05:19:35 2010 (4BFE3927)
RTSUVSTOR.sys               Thu Jul 28 02:12:19 2011 (4E30FDC3)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
btwampfl.sys                Thu Jan 05 18:14:07 2012 (4F062EBF)
RTKVHD64.sys                Tue Mar 27 05:01:50 2012 (4F7181FE)
rtsuvc.sys                  Wed Dec 15 03:57:03 2010 (4D0882DF)
btwavdt.sys                 Wed Dec 14 16:30:32 2011 (4EE91578)
btwaudio.sys                Thu Jan 05 19:43:37 2012 (4F0643B9)
btwl2cap.sys                Sat Aug 27 18:58:52 2011 (4E5976AC)
btwrchid.sys                Wed Dec 14 16:31:21 2011 (4EE915A9)
AVGIDSFilter.Sys            Sun Jul 10 18:37:05 2011 (4E1A2991)
idmwfp.sys                  Tue Feb 07 10:13:20 2012 (4F313F90)
AVGIDSDriver.Sys            Sun Jul 10 18:36:37 2011 (4E1A2975)
TuneUpUtilitiesDriver64.sys Thu Sep 17 07:54:52 2009 (4AB2238C)
nvlddmkm.sys                Tue May 15 03:35:36 2012 (4FB20748)
igdkmd64.sys                Mon Mar 19 19:31:54 2012 (4F67C1EA)
HECIx64.sys                 Wed Nov 09 19:52:25 2011 (4EBB2049)
Rt64win7.sys                Wed Apr 11 12:29:16 2012 (4F85B15C)
anhlmgp7.SYS                Thu Sep 06 08:09:33 2007 (46DFEDFD)
nvpciflt.sys                Wed Feb 29 13:05:34 2012 (4F4E68EE)
Rt64win7.sys                Fri Mar 16 09:01:36 2012 (4F6339B0)
NETwNs64.sys                Fri Dec 02 01:50:55 2011 (4ED8754F)
nvlddmkm.sys                Wed Feb 29 13:04:52 2012 (4F4E68C4)
nvpciflt.sys                Sun Nov 27 05:51:48 2011 (4ED21644)
NETwNs64.sys                Wed Aug 03 20:28:26 2011 (4E39E7AA)
RTKVHD64.sys                Tue Dec 14 04:14:04 2010 (4D07355C)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
RtsUVStor.sys               Mon Nov 29 01:31:20 2010 (4CF348B8)
btwampfl.sys                Sun Jan 09 16:16:42 2011 (4D2A25BA)
btwaudio.sys                Fri Jan 21 18:31:52 2011 (4D3A1768)
btwl2cap.sys                Thu Feb 10 13:35:41 2011 (4D542FFD)
btwrchid.sys                Tue Sep 07 20:19:49 2010 (4C86D6A5)
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
nvlddmkm.sys                Sun Nov 27 05:51:00 2011 (4ED21614)
btwavdt.sys                 Tue Sep 07 20:18:36 2010 (4C86D65C)
igdkmd64.sys                Tue Feb 14 13:47:30 2012 (4F3AAC42)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060312-27346-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Sat Jun  2 19:00:00.832 2012 (UTC - 4:00)
System Uptime: 0 days 14:12:18.847
*** WARNING: Unable to verify timestamp for connctfy.sys
*** ERROR: Module load completed but symbols could not be loaded for connctfy.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0555bbb0 fffff800`00b9c4d8 fffffa80`068b4010
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-48609-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Fri Jun  1 19:41:58.781 2012 (UTC - 4:00)
System Uptime: 2 days 9:51:05.170
*** WARNING: Unable to verify timestamp for connctfy.sys
*** ERROR: Module load completed but symbols could not be loaded for connctfy.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_ntkrnlmp
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0555abb0 fffff800`00b9c4d8 fffffa80`1150da00
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051212-28392-01.dmp]
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Debug session time: Sat May 12 07:41:12.074 2012 (UTC - 4:00)
System Uptime: 0 days 18:00:13.463
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`062e3060 fffff800`00b9c4d8 fffffa80`05ecb8e0
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\051112-32120-01.dmp]
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Debug session time: Fri May 11 06:36:42.112 2012 (UTC - 4:00)
System Uptime: 1 days 18:52:39.501
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`062e1060 fffff800`00b9c4d8 fffffa80`0c4e42e0
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\050712-28158-01.dmp]
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Debug session time: Mon May  7 08:31:04.236 2012 (UTC - 4:00)
System Uptime: 1 days 21:20:54.625
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05f6ba20 fffff800`00b9c4d8 fffffa80`0dd85e10
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\042812-32307-01.dmp]
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Debug session time: Sat Apr 28 09:10:28.793 2012 (UTC - 4:00)
System Uptime: 1 days 0:14:43.792
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0605e060 fffff800`0457f4d8 fffffa80`0b574010
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

aabi10 · 04 Jun 2012

thank you for the immediate reply.When I uninstalled connectify and restarted windows today i got another bsod immediately after the welcome screen .this time i actually could see the blue screen . when i viewed the dump i found the drive causing the crash this time was avg related.Does that mean i have to uninstall avg too.I have attached the recent dump file as well.

usasma · 04 Jun 2012

As this is a Verifier Enabled memory dump, I'd:
- turn off Driver Verifier by selecting "Delete existing settings" in the program and then click on Finish (reboot to make the changes take affect)
- download a fresh copy of AVG
- uninstall the current version of AVG from your system
- remove any remnants by using the AVG Remover tool in the listing here: Antivirus Uninstallers
- install the freshly downloaded copy of AVG and IMMEDIATELY update it.
- perform a full system scan
- monitor for further BSOD's

TuneUpUtilities is the only older driver left in the memory dumps. Please update it.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


sptd.sys                    Sat Mar 03 11:45:52 2012 (4F524AC0)
iaStor.sys                  Mon Sep 13 21:23:32 2010 (4C8ECE94)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
avgmfx64.sys                Sun Aug 07 23:41:46 2011 (4E3F5AFA)
avgrkx64.sys                Tue Sep 13 00:02:34 2011 (4E6ED5DA)
AVGIDSEH.Sys                Sun Jul 10 18:36:50 2011 (4E1A2982)
nvpciflt.sys                Tue May 15 03:36:26 2012 (4FB2077A)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
avgfwd6a.sys                Sun May 22 18:33:25 2011 (4DD98F35)
avgtdia.sys                 Sun Jul 10 18:46:53 2011 (4E1A2BDD)
avgldx64.sys                Thu Oct 06 23:55:41 2011 (4E8E783D)
SynTP.sys                   Wed Dec 22 22:20:47 2010 (4D12C00F)
Netwsw00.sys                Mon Mar 12 17:06:43 2012 (4F5E6563)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
RTKVHD64.sys                Tue Mar 27 05:01:50 2012 (4F7181FE)
btwavdt.sys                 Wed Dec 14 16:30:32 2011 (4EE91578)
IntcDAud.sys                Tue Dec 06 06:23:07 2011 (4EDDFB1B)
rtsuvc.sys                  Wed Dec 15 03:57:03 2010 (4D0882DF)
btwampfl.sys                Thu Jan 05 18:14:07 2012 (4F062EBF)
RTSUVSTOR.sys               Thu Jul 28 02:12:19 2011 (4E30FDC3)
btwaudio.sys                Thu Jan 05 19:43:37 2012 (4F0643B9)
btwl2cap.sys                Sat Aug 27 18:58:52 2011 (4E5976AC)
btwrchid.sys                Wed Dec 14 16:31:21 2011 (4EE915A9)
AVGIDSFilter.Sys            Sun Jul 10 18:37:05 2011 (4E1A2991)
idmwfp.sys                  Tue Feb 07 10:13:20 2012 (4F313F90)
AVGIDSDriver.Sys            Sun Jul 10 18:36:37 2011 (4E1A2975)
TuneUpUtilitiesDriver64.sys Thu Sep 17 07:54:52 2009 (4AB2238C)
nvlddmkm.sys                Tue May 15 03:35:36 2012 (4FB20748)
Rt64win7.sys                Wed Apr 11 12:29:16 2012 (4F85B15C)
igdkmd64.sys                Mon Mar 19 19:31:54 2012 (4F67C1EA)
HECIx64.sys                 Wed Nov 09 19:52:25 2011 (4EBB2049)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060412-39967-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Mon Jun  4 06:45:14.396 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:10.801
*** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys
Probably caused by : AVGIDSDriver.Sys ( AVGIDSDriver+16b90 )
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_3c
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  EyeLeo.exe
FAILURE_BUCKET_ID:  X64_0xc4_3c_VRF_AVGIDSDriver+16b90
Bugcheck code 000000C4
Arguments 00000000`0000003c 00000000`00000574 00000000`00000000 00000000`00000000
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

aabi10 · 05 Jun 2012

i uninstalled avg..and am using kaspersky 2012 for now..and laptop is going to sleep as well ..all's well for now..thanks again..!!

aabi10 · 06 Jun 2012

Had another BSOD today.have unistalled tune up utilities and my networking drivers are all upto date.wasnt a driver verified dump as have disabled the program.

usasma · 06 Jun 2012

Both memory dumps are networking related - but this can be caused by other seemingly unrelated problems (such as missing Service Pack 1 or Daemon Tools)

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Daemon Tools is still installed (at least the sptd.sys driver). Please do the following:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)
KernSafe iSCSI initiator, Virtual CD/DVD-RW Emulator, Virtual Encryption Disk and Virtual CD/DVD-ROM Emulator All-in-One free software.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

Kaspersky Mouse Filter driver dates from 2009. Please ensure that all updates available for your Kaspersky product are installed.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


sptd.sys      Sat Mar 03 11:45:52 2012 (4F524AC0)
amdxata.sys   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys    Mon Sep 13 21:23:32 2010 (4C8ECE94)
nvpciflt.sys  Tue May 15 03:36:26 2012 (4FB2077A)
LhdX64.sys    Mon Jan 11 10:06:58 2010 (4B4B3E92)
kl1.sys       Fri Mar 04 04:20:03 2011 (4D70AEC3)
rtsuvc.sys    Wed Dec 15 03:57:03 2010 (4D0882DF)
btwampfl.sys  Thu Jan 05 18:14:07 2012 (4F062EBF)
klif.sys      Wed Apr 20 06:34:31 2011 (4DAEB6B7)
kl2.sys       Fri Mar 04 04:17:31 2011 (4D70AE2B)
klim6.sys     Thu Mar 10 09:36:02 2011 (4D78E1D2)
SynTP.sys     Wed Dec 22 22:20:47 2010 (4D12C00F)
klmouflt.sys  Mon Nov 02 11:26:06 2009 (4AEF081E)
AcpiVpc.sys   Fri Nov 26 03:40:25 2010 (4CEF7279)
Netwsw00.sys  Mon Mar 12 17:06:43 2012 (4F5E6563)
RTSUVSTOR.sys Thu Jul 28 02:12:19 2011 (4E30FDC3)
IntcDAud.sys  Tue Dec 06 06:23:07 2011 (4EDDFB1B)
RTKVHD64.sys  Tue Mar 27 05:01:50 2012 (4F7181FE)
btwavdt.sys   Wed Dec 14 16:30:32 2011 (4EE91578)
btwaudio.sys  Thu Jan 05 19:43:37 2012 (4F0643B9)
btwl2cap.sys  Sat Aug 27 18:58:52 2011 (4E5976AC)
btwrchid.sys  Wed Dec 14 16:31:21 2011 (4EE915A9)
idmwfp.sys    Tue Feb 07 10:13:20 2012 (4F313F90)
Rt64win7.sys  Wed Apr 11 12:29:16 2012 (4F85B15C)
nvlddmkm.sys  Tue May 15 03:35:36 2012 (4FB20748)
igdkmd64.sys  Mon Mar 19 19:31:54 2012 (4F67C1EA)
HECIx64.sys   Wed Nov 09 19:52:25 2011 (4EBB2049)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060612-20794-01.dmp]
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Debug session time: Wed Jun  6 10:55:50.084 2012 (UTC - 4:00)
System Uptime: 0 days 23:02:07.084
Probably caused by : ndis.sys ( ndis! ?? ::LNCPHCLB::`string'+4fcb )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_ndis!_??_::LNCPHCLB::_string_+4fcb
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`054fd040 fffff800`04e314d0
BiosVersion = 45CN38WW
BiosReleaseDate = 10/21/2011
CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

aabi10 · 08 Jun 2012

thanks again...everything seems to working fine now that sp1 is installed..

aabi10 · 15 Jun 2012

there's another problem im having..im not sure if it is windows 7 related .
anyway,the laptop runs on battery but when i put it to sleep or shut it down and then try to restart it on battery the power buttons light up but screen does not turn on.It turns on only when i connect I plug the power source in.

usasma · 15 Jun 2012

Maybe the battery is dead/dying? Maybe you can try another one? (I usually go into the place that I bought it from and use one of their batteries for a test).