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Windows 7: Reproducible Win7 64-bit lock up - no event log entries

04 Jun 2012   #11

Windows 7 64bit

Quote   Quote: Originally Posted by usasma View Post
But the file will generate a number of other reports - and I use those to see what's going on within the system.
Gotcha, my apologies...didn't realize there was other stuff in there. New folder attached.

My System SpecsSystem Spec
05 Jun 2012   #12
Microsoft MVP


It's possible that updates could have caused issues with the SSD or the controller (on the mobo) that controls it.
Here's my suggestions for SSD users (it may not all apply, but the suggestions for updating, etc should):
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
Lot's of Critical events in your System log file - in particular on 01 Jun
6 - 4 Jun
0 - 3 Jun
2 - 2 Jun
36 - 1 Jun
None before then

Could these have been you forcing a shutdown while holding the power button down? If not, then there's likely a hardware problem here. The most common is CPU overheating - so a good temp monitor is needed - and you've gotta monitor it just before the freezes/crashes (not an easy task to do).

Those are the only 2 things that were noticeable to me (the Furmark crashes were also noticed, but didn't yield any significant info).
My System SpecsSystem Spec
05 Jun 2012   #13

Windows 7 64bit

Yes, all the critical erros are from me doing a hard reboot. Additionally, since I'm able to reproduce the problem at will, it's very easy for me to track temps just before the freeze (and they remain on the screen for me to record). A few posts back I've listed all my min and max temps from the time of (and leading up to) a freeze.

What parameters for memory and # of iterations do you recommend for the memtestG80 application?

In the meantime, I will go through those steps for the SSD.
My System SpecsSystem Spec

05 Jun 2012   #14

Windows 7 64bit

UPDATE: I've updated my BIOS, SSD firmware, and every driver download I could find on my mobo's website. Since doing all this, I've now run 5 consecutive WEI updates without a freeze (previously I could never get past the second one, and normally the first caused a freeze).

Is it safe to assume at this point that one of these updates solved the problem and I no longer need to continue troubleshooting?
My System SpecsSystem Spec
05 Jun 2012   #15
Microsoft MVP


Sorry, but I've got some serious eye problems and I don't go back over previous posts very often because of it.

I'd continue troubleshooting "just in case". You know that Murphy's Law states that if you stop the troubleshooting now, the problem will recur ;0)
My System SpecsSystem Spec
05 Jun 2012   #16

Windows 7 64bit

Sorry to hear about your eye problems. Thanks for all you help with this. Tomorrow will be a good test for the issue since i'll be putting the machine back into production and running the apps where the problem first occurred. Assuming all goes well, I will come back here and mark this as solved.
My System SpecsSystem Spec

 Reproducible Win7 64-bit lock up - no event log entries

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