BSOD after WinUpdate, error 0x39, caused by ntoskrnl.exe


  1. Posts : 2
    Windows Ultimate 64
       #1

    BSOD after WinUpdate, error 0x39, caused by ntoskrnl.exe


    Hello All,

    I've had intermittent BSOD crashes in the past, all of which were dealt with by simply using system restore. (The BSOD always happens after a Windows automatic update.) Came back after an auto-update today and no luck restoring Windows. Constant BSOD, though I am able to boot in safe mode. Have included zip from BSOD Dump & System File Collection app. Can anyone help? Thanks.

    My system info:
    Windows 7 Ultimate x64
    Intel Core 2 Quad CPU from 2006
    Windows 7 since 2009 (full retail) - I do not have the original Win7 CD.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

    I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

    Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
      My Computer


  3. Posts : 2
    Windows Ultimate 64
    Thread Starter
       #3

    Thanks - I did uninstall a virtualization program, however, after downloading the SPTD Uninstaller, there was no sptd.sys found and the problem continues. Any other ideas?
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Please follow the https://www.sevenforums.com/crashes-d...tructions.html to see if the new information provides me with other ideas.
      My Computer


 

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