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Windows 7: Random BSOD when browsing net

04 Jun 2012   #1

Windows 7 Home Premium 64bit
Random BSOD when browsing net

Hi all,

I'm experiencing some rather annoying BSOD. Can anyone please help ? I recently re installed the OS and updated the chipset and display driver but no luck. I'm not really good at computers so please go slow. Not sure if this is helpful but I noticed that this happens when I'm on YouTube or reading mangas. Please let me know if you need additional info and thank you.

My System SpecsSystem Spec
05 Jun 2012   #2

Windows 7 Home Premium 64 Bit

You had two 0x116 Video TDR Error crashes and one USB related crash. The fourth crash may be related to those but did not specify the cause. I suspect the crashes may have to do with these possibly out of date drivers that should be updated if possible:
ASMMAP64	fffff880`0656b000	fffff880`06572000	Sun Feb 04 12:52:56 2007 (45c63998)	00010ca3		ASMMAP64.sys
sncduvc	fffff880`06f85000	fffff880`06f8da80	Mon Dec 29 02:14:26 2008 (495894f2)	00008e3e		sncduvc.SYS
btwl2cap	fffff880`06010000	fffff880`0601c000	Fri Apr 03 18:28:45 2009 (49d6a9bd)	00009866		btwl2cap.sys
ATK64AMD	fffff880`04c7a000	fffff880`04c82000	Tue May 12 19:04:54 2009 (4a0a1cb6)	000096a6		ATK64AMD.sys
btusbflt	fffff880`02c00000	fffff880`02c10000	Tue Jun 09 15:46:26 2009 (4a2ed832)	000122fa		btusbflt.sys
lullaby	fffff880`01276000	fffff880`0127f000	Wed Jun 17 20:45:32 2009 (4a39aa4c)	00009e64		lullaby.sys
btwavdt	fffff880`02ec9000	fffff880`02f44000	Wed Jun 24 23:50:13 2009 (4a431015)	0002ce2d		btwavdt.sys
btwrchid	fffff880`02c10000	fffff880`02c13880	Wed Jun 24 23:51:37 2009 (4a431069)	0000f764		btwrchid.sys
btwaudio	fffff880`02f44000	fffff880`02fca000	Wed Jul 01 07:54:56 2009 (4a4b6ab0)	0001c389		btwaudio.sys

The items in red are related to USB, so they may have to do with your USB related crash(es).

  • If you are overclocking any hardware, please stop.

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.

  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
05 Jun 2012   #3

Windows 7 Home Premium 64bit

Not sure if this is relevant but I started with the "USB Driver - General Fix..." and my mute button suddenly works. Weird...
My System SpecsSystem Spec

05 Jun 2012   #4

Windows 7 Home Premium 64 Bit

Could have been a USB driver conflict of some sort. That is kinda strange, though.

Let us know how the system responds after a few days.
My System SpecsSystem Spec

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