Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: New SSD causing issues

05 Jun 2012   #1

Windows 7 Home x64
New SSD causing issues


I have recently installed a solid state hard drive into my laptop and since doing so I have experienced numerous system crashes. When this happens an error screen appears, but there is not enough time to read the content before it restarts and boot options kick in (ie safe mode etc). The crash seemed to occur when I was browsing the net and has become more frequent and now has crashed minutes after start up. It seemed to be prompted by any simple action like closing dialogue boxes, whereas initially it occurred only infrequently. I am confident that the root cause has to do with the Kingston SSD as my old hard drive works ok (so far). Please help

Here's the event logs etc from windows.

Kernel 41 1 -

Detailed -

one more -


When I first installed the HDD and Windows, I ran the Windows experience thing and it rated the HDD at 7.8 out of 7.9 which made me think I had no reason to mess around with settings etc.

Once I noticed these issues I did some research and saw that I should have updated the SSD's firmware which I attempted to do and think I did successfully but it had no effect.

Hope you can help me.

My System SpecsSystem Spec
05 Jun 2012   #2

win 7 X64 Ultimate SP1
Crystal Disk

Down load Crystal Disk and run it. It will show you the condition of the disk.

CrystalDiskInfo - Software - Crystal Dew World
My System SpecsSystem Spec
05 Jun 2012   #3

Windows 7 Professional x64 Service Pack 1

You need to disable the automatic restart function when your system crashes. To do this, go to start and type in (without quotes) " view advanced system settings " and press enter. Go down to the section titled: Startup and Recovery" and click on settings. Then, find the section titled System failure and uncheck the checkbox titled "Automatically restart." Now, you can tell us what the bluescreen says (error number and message)
My System SpecsSystem Spec

05 Jun 2012   #4

Windows 7 Home x64

Forgot to mention it's brand new. About 1 week old.

EDIT: OK will do that. I'd taken it out and put it in an enclosure to regain use of the laptop.

EDIT: OK Here is the blue screen.
My System SpecsSystem Spec
05 Jun 2012   #5

Windows 7 Home x64

My System SpecsSystem Spec
05 Jun 2012   #6

Windows 10 Pro - 64 bit

Quote   Quote: Originally Posted by iamcami View Post
have you tried memtest ? Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
05 Jun 2012   #7

MS Windows 7 Ultimate SP1 64-bit


First forget ever bumping in this forum. Leaves a bad taste in the mouth of us regulars.

We all have very active lives. This a no-pay avocation. When we can, we get to the posts.

Now, your problem has zero to do with the fact that you are now using a SSD.

Presently, we must fire a few shots at your problem and hope that we hit the target soon.

A system must be 100% clean of malware before anything is attempted.

With that said: follow this procedure perfectly. When finished, attach the log files to your next post. I'm going to jump ahead and show you how to Post/attach a file here in SevenForums:

Post a File or Screenshot in Seven Forums

now the procedure:

Windows Defender Offline
is a free standalone, bootable malware and virus remover from Microsoft.
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please.
My System SpecsSystem Spec
05 Jun 2012   #8

Windows 7 Home x64

Sorry, I only bumped it as I'd edited the previous post a few times, so was trying to let people know I'd gotten the information asked of me. Is double posting OK?

The laptop works with my old slow 5400rpm drive no problem. I hadn't erased it, so have now gone back to using it primarily.

Rather than run a bunch of scans, should I just go ahead and do a fresh windows install on the SSD?

And the RAM should be fine if I never have this problem unless I'm using the SSD? It's process of elimination right? ill try it anyway

Using the old HDD again. It's not shown me that blue screen in the past and it's not yet. Since I switched back earlier today.
My System SpecsSystem Spec
05 Jun 2012   #9

MS Windows 7 Ultimate SP1 64-bit

Follow the advice I gave.

There is never an excuse for bumping or double-posting.
My System SpecsSystem Spec
05 Jun 2012   #10

Windows 7 Home x64

Sorry. Some sites allow it. That's why I didn't think it was a big deal. I'll check the rules.

Should I follow those steps with the SSD in the USB enclosure or in the laptop connected via SATA? The latter will probably be harder.
My System SpecsSystem Spec

 New SSD causing issues

Thread Tools

Similar help and support threads
Thread Forum
G35 Headset causing PC issues
Everytime I plug in my G35 headset(usb), any platform of audio/media stops working and will freeze. Any online videos will not play and when I access audio files media player just freezes. I have re installed the drivers before and it didn't seem to help. This only started happening recently and...
Sound & Audio
replacing CPU causing issues?
I upgraded my cpu to an extreme edition in my laptop and only thing I changed was CPU. memory SSD/HDD everything else in place didnt take them off or anything. after changing CPU I power it up but blackscreen and beeps 4 times which indicated failure memory read/write. now, my RAM worked fine...
Hardware & Devices
permissions (maybe) causing audio issues
Hello, I used to use XP (32 bit) and never had any problems like I'm about to describe. Recently I decided to dual boot 7 64bit Professional with XP. I like windows 7 for the most part except for the stupid permissions and authority issues with files and applications. Also, various things...
Sound & Audio
MSE Causing Startup Issues?
Hi,everbody.:D Browsing Performanc Info and Tools and came up with this. I have seen the startup timefor MSE go way over what is posted.I've tried to set MSE to Auto-Delayed start-which was suggested,and which I am not comfortable with-to no avail.Parameter is incorrect or some such...
Performance & Maintenance
GMA 500 drivers causing issues in Windows 7
So, I installed Windows 7 RC today on my Dell Mini 10 and everything was smooth sailing. At this point my only available resolution was 800x576. Windows Updates picked up a couple of drivers, one being the Intel GMA 500 drivers. I installed the drivers and the system restarts. The restart...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:35.
Twitter Facebook Google+