please help me with bsod

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  1. Posts : 8
    windows 7 64 bit
       #1

    please help me with bsod


    i have been saving for 7 years to buy a new system
    finally i buy and i get very anxious due to bsod
    with normal pc use i have no issues like browsing or watching a youtube etc.
    my first bsod occur after an hour of gaming. i am using monitor software to regulate cpu and gpu temp and nothing weird, gpu 55 ish max, cpu is at 72 degrees.

    i have no idea what the bsod was called, i do know it locked up the system and i think i heard a soft high pitch sound during the duration of the bsod. while it happened i panicked and reset it wouldnt start windows it wouldnt go passed the logo i turned system of and tried it again, it worked.

    the only thing i didnt replace is my 5 year old psu corsair 620hx, these seem so durable i didnt feel the need to replace it when making a new system.

    *update* (my system specs updated)
    -yesterday bsod, said memory management stop 0x0000001a etc
    it happened right after i closed a game.
    (10 hours of memory 86+ run no errors, windows 7 memory manage , no errors.)
    currently using every new driver available, no conflicts in device manager.
    check disk resulted in no errors.
    system windows file check resulted in all files being ok.

    if anyone could help me i would be very happy.

    Mishi

    i am using 64 bit windows 7 and this system since around 15 may 2012
    16 gb of g skill ram 2133
    sniper 3 z 77 motherboard with ivy bridge 3770k
    580gtx asus nvidia gpu
    i put eveything i save up for forever to finally buy and replace my core to duo 2400mhz sytem
    Last edited by mishi; 11 Jun 2012 at 17:50. Reason: update bsod nr 3
      My Computer


  2. Posts : 1,413
    Windows 7 Home Premium x64
       #2

    Hello mishi, welcome to SevenForums. First, there were no .dmp files in the attachment. We do need these. To ensure the .dmps are being created, do the following;
    Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that "Automatically restart" is unchecked
    Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
    Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
    Click OK twice to exit the dialogs, then reboot for the changes to take effect.
    After doing so, perform whatever tasks you would normally do and try to get a few .dmps for us.

    Also, please update your system drivers from here. GIGABYTE - Motherboard - Socket 1155 - G1.Sniper 3 (rev. 1.0)
      My Computer


  3. Posts : 8
    windows 7 64 bit
    Thread Starter
       #3

    thank you very much james. i think the included dmp file is called minidump now i have put it in the rar file.
    i think i downloaded and installed all those latest drivers that you have shown a link for.

    much appreciated.
      My Computer


  4. Posts : 1,413
    Windows 7 Home Premium x64
       #4

    mishi, apparently there was a .dmp. It indicates an unknown driver to fault. I see you have AVG installed, in addition to that, please install Malwarebytes, the free version(do not start the trial) and run a FULL scan on all user accounts.

    Thanks to writhziden for pointing out the .dmp I missed.
      My Computer


  5. Posts : 1,413
    Windows 7 Home Premium x64
       #5

    mishi said:
    thank you very much james. i think the included dmp file is called minidump now i have put it in the rar file.

    much appreciated.
    Thank you. Please also update the drivers as suggested.
      My Computer


  6. Posts : 8
    windows 7 64 bit
    Thread Starter
       #6

    that is good news. so i dont have to worry about a hardware failure ?
    i havent seen the bsod since i updated drivers on intel network but it could be a coincidence

    weight lifted of my shoulders when you mentioned that it is a driver problem.

    if something happens again i will write the code down , is it ok if i ask for your help again ? i hope nothing happens of course but i dont know if it is gone or i am just lucky atm.

    i cant thank you enough for now.

    Mishi
      My Computer


  7. Posts : 1,413
    Windows 7 Home Premium x64
       #7

    Just save this to your favorites and come back to it. You can continue to post here in this thread for what ever you need.

    And, you're welcome. Glad to help.
      My Computer


  8. Posts : 8
    windows 7 64 bit
    Thread Starter
       #8

    bsod again. sounded like a soft machine gun when staring at that screen...

    it said something like Memory management. stop 0x0000001a etc
    it happened right after i closed a program/game.


    i included the new minidump of the last bsod also a jpg which is called : bccode 1a unexpected.jpg
    that is the code i got when i rebooted after the bsod.
      My Computer


  9. Posts : 8
    windows 7 64 bit
    Thread Starter
       #9

    could it be something cpu related like a bad memory controller inside the cpu ?
    or something motherboard related or psu related ( psu corsair 620hx but have been using it for over 5 years)

    i use xmp settings for memory in bios, the voltages seem to go up an down depending on use of cpu ?

    i am normally very thorough when it comes to drivers and since my last computer core 2 duo i never had a single bsod. ( 7 years in a row)

    i now used memory scan windows and used 86+ memory scan from a boot disk i let it run for 10 hours with no errors, checked disk, used malware bytes and virus scans nothing to find.

    what else can i do ?
      My Computer


  10. Posts : 8
    windows 7 64 bit
    Thread Starter
       #10

    here is the bsod in text form as attachment
    hope it helps.
    i am using an ssd drive could it be that this is maybe defective ? chk disk doesnt show anything though.
      My Computer


 
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