I am getting this when i start my laptop . But it does not happens in SAFE MODE. Minidump files and helth report are uploaded in the link bellow. please help
Minidump.rar
Windows_NT6_BSOD_jcgriff2.rar
Free Cloud Storage - MediaFire
My specs are:
windows7 32 bit
Intel core i5 @2.2ghz
ATI HD4300
My os is full retail and i have been using it for 4 months.
Thank you.
Problem Devices:I find nothing related to the above. The first one may be a virus/malware. Any idea what they are?Code:MpKsl8708cf0d ROOT\LEGACY_MPKSL8708CF0D\0000 This device is not present, is not working properly, or does not have all its drivers installed. Unknown Device USB\VID_0000&PID_0000\6&296688D0&0&4 43
Make sure to install Windows updates. I see Service Pack 1 is not installed and very few updates have been installed.
- Update to Service Pack 1 (SP1)
Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]
Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]
Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
Service Pack 1 Download site
Crashes are pointing to memory problems or driver conflicts.
- If you are overclocking any hardware, please stop.
- Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
WarningBefore you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer.WARNING: The steps that follow can void your warranty!!!
For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
- Shut down and turn off your computer.
- Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
- Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
- Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
- An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
a. Backup your system and user filesThe idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. In Windows 7:
- Click the Start Menu
- Type verifier in Search programs and files (do not hit enter)
- Right click verifier and click Run as administrator
- Put a tick in Create custom settings (for code developers) and click next
- Put a tick in Select individual settings from a full list and click next
- Set up the individual settings as in the image and click next
Attachment 215830- Put a tick in Select driver names from a list
- Put a tick next to all non-Microsoft drivers.
- Click Finish.
- Restart your computer.
If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.
If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:verifier /reset-> Restart your computer.
I updated my OS and no BSOD so far. Thank you.
Good to see. You're welcome. :)
Let us know if you need further help or report back when you are confident the problem is solved. If the problem is solved, you may also mark the thread solved.
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