BSOD upon user log in


  1. Kaia
    Posts : 1
    Windows 7 64 bit
       New #1

    BSOD upon user log in


    I don't have the zip attachment but I couldn't run System Help Report as I can't even access Start menu :-(

    Hi! So recently my mother told me she couldn't use her PC anymore so I checked and she gets the so called Black Screen of Death upon log in. It doesn't even work on safe mode. I tried restoring to the last known good configuration and it worked after trying the different restore points, but only temporarily as the next time she logged in the black screen welcomed her once again - it's like that everytime. Now the restore points have changed and none of them work anymore. When I log in a reminder from Norton pops up on the screen (her anti-virus has expired) and when I click the button for online support the default browser, Google Chrome, opens up and I'm able to surf the Internet just fine. Also, maybe it's not related but I noticed that the volume adjustment keys on the keyboard have stopped working. When I press the Windows key, Start menu doesn't show either. If someone could tell me how I can proceed onto Step 3 (running System Health Report via Start when I can't access it) I'd appreciate it as I'm not so good at these things sorry! Thanks.
      My Computer
    Quote Quote

  3. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #2

    It sounds like the computer may have a malicious item installed (virus, malware, etc.). Start with the steps for Troubleshooting Windows 7 Failure to Boot and post back if you need help as you proceed with those steps.

    The first two steps will help to find malware/viruses on the system.
      My Computer
    Quote Quote

 

  Related Discussions
Having just learned from an OLD post here that renaming a user account apparently doesn't change the order in which the corresponding logon icons appear at startup -- due to the order being apparently determined by when each folder was originally created, which was when this computer was first...
I run windows 7 premium 64 and all of the sudden I stated to get this popup after windows loads that says "C:\User\Lori-Bee\AppData\Local\Temp\032150Log.iniis lost" How can I fix this?...I tried check disk running CCleaner ....No difference
Hello, As the thread shows im having lots and lots of little(and big) crashes. Im attaching the SF log and any help will be appreciated Many thanks, Dimitris
Earlier today I turned on my Toshiba laptop (Satellite P855-S5200) and got some sort of error screen, and then it brought me to a screen asking if I wanted to do a system repair or start windows normally. I chose system repair, but then it seemed to get stuck in that process (It was taking forever...
So a new box recently built, when booted, defaults to the local administrator account. This is a Windows 7 machine for a Linux guru that doesn't want to be bothered pressing more buttons than is necessary, if you get my drift. So my question is, after pressing Ctrl+Alt+Del...how do I...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 16:29.
Find Us