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Windows 7: Stuck at "shutting down" after i press restart/shut down.

11 Jun 2012   #1

Windows 7 professional x64
Stuck at "shutting down" after i press restart/shut down.

Just as the title suggests. After i press restart, it's stuck at "shutting down" for about 10 minutes (looks idle), and then there's a momentary BSOD and a restart. After it restarts, it gives me the option to start windows normally or in a safe mode.

My OS is W7 64 bit.
Quad core 2.5GHZ
Gforce 560 2GB


My System SpecsSystem Spec
11 Jun 2012   #2

Windows 7 Home Premium 64 Bit

We need the .dmp files from a:\firefox downloads\

You should really have them set to save in the default location...

Dump Files - Upload to SevenForums
My System SpecsSystem Spec
12 Jun 2012   #3

Windows 7 professional x64

Oops. I did set it, but only after the last BSOD. Here you go and thx.
My System SpecsSystem Spec

12 Jun 2012   #4

Windows 7 Home Premium 64 Bit

Your crash was inconclusive. It point to a driver issue causing problems when Windows tries to change power states (sleep/hibernate, wake up from sleep/hibernate, shut down, startup, etc.). The first thing to do is check 3rd party drivers that may be causing problems.

3rd Party Drivers (those in red are known to cause issues in Windows 7):
fffff880`01b0c000 fffff880`01b13000 JGOGO JGOGO.sys Tue Feb 7 04:53:22 2006 (43E88A32)
fffff880`07086000 fffff880`0708e000 ASACPI ASACPI.sys Mon Oct 30 20:09:12 2006 (4546B048)
fffff880`00fe7000 fffff880`00ffc000 jraid jraid.sys Fri Mar 23 21:20:18 2007 (460498F2)
fffff880`08b39000 fffff880`08b59000 epfwwfpr epfwwfpr.sys Thu Apr 9 06:43:23 2009 (49DDED6B)
fffff880`0281e000 fffff880`028e1000 eamon eamon.sys Thu Apr 9 07:00:23 2009 (49DDF167)
fffff880`0168b000 fffff880`016ae000 ehdrv ehdrv.sys Thu Apr 9 07:01:35 2009 (49DDF1AF)
fffff880`08b59000 fffff880`08b66000 lirsgt lirsgt.sys Sun May 17 07:06:57 2009 (4A100BF1)
fffff880`08aea000 fffff880`08b39000 atksgt atksgt.sys Sun May 17 07:36:34 2009 (4A1012E2)
fffff880`06f39000 fffff880`06f4f000 intelppm intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
fffff880`099a4000 fffff880`099ac000 TuneUpUtilitiesDriver64 TuneUpUtilitiesDriver64.sys Thu Sep 17 05:54:52 2009 (4AB2238C)
fffff880`099ac000 fffff880`099c0000 l160x64 l160x64.sys Mon Oct 12 20:08:28 2009 (4AD3E11C)
fffff880`00ec2000 fffff880`00ecd000 amdxata amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
fffff880`0103a000 fffff880`011a0000 sptd sptd.sys Sun Feb 27 12:29:52 2011 (4D6AA630)
fffff880`06f8d000 fffff880`06fda000 a0e4i73g a0e4i73g.SYS Mon Mar 28 09:41:57 2011 (4D90AC45)
fffff880`0fff6000 fffff880`0fffb000 nvBridge nvBridge.kmd Fri May 20 21:58:23 2011 (4DD7385F)
fffff880`084ca000 fffff880`08789280 RTKVHD64 RTKVHD64.sys Tue May 31 03:18:41 2011 (4DE4B271)
fffff880`017ae000 fffff880`017f4000 dtsoftbus01 dtsoftbus01.sys Fri Jun 17 01:38:37 2011 (4DFB047D)
fffff880`07720000 fffff880`07752000 nvhda64v nvhda64v.sys Wed Apr 18 11:07:54 2012 (4F8EF4EA)
fffff880`0f234000 fffff880`0fff6000 nvlddmkm nvlddmkm.sys Tue May 15 01:35:36 2012 (4FB20748)

  • Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
    1. Going to the Asus motherboard support site
      When you reach the website:
    2. Scroll down the page and click Utilities
    3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
    4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
    5. Download and install the driver.
    6. After installation is complete, verify that it installed correctly.
      • Click Start Menu
      • Click My Computer
      • Go to C:\WIndows\System32\drivers\
      • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

  • You should remove TuneUp Utilities. Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

    Hopefully TuneUp Utilities have not caused too much damage already. If they did, you would need to clean re-install Windows.

  • Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

    I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

    Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
My System SpecsSystem Spec

 Stuck at "shutting down" after i press restart/shut down.

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