Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Computer shutting down randomly

11 Jun 2012   #1

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free
Computer shutting down randomly

Recently my computer started shutting down randomly. I've downloaded Bluescreenviewer which said that the driver causing the crash was totrec8.sys. I've since deleted the driver, but the computer still shuts down on its own. Two days ago it shut down at least 6 times.

Attachment 216157

Attachment 216159

The computer is x86 64 bit. Original installed version is Windows 7. Age 2 years. The age of OS is 2 years, haven't reinstalled it.

My System SpecsSystem Spec
12 Jun 2012   #2
Microsoft MVP


Did you delete totrec8.sys - or did you uninstall Total Recorder? If you didn't uninstall Total Recorder please do so now.

The system is x64 (64 bit). x86 is 32 bit

Please ensure that Driver Verifier is turned off. Do this by opening the program and selecting "Delete existing settings'. Then click on Finish and reboot the system for the changes to take effect(?affect?).

Perfmon shows video card issues. Please:
- uninstall all ATI video driver stuff
- reinstall the DRIVERS ONLY using this procedure: ATI video cards - DRIVER ONLY installation procedure

SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
Wasn't able to get much info on the memory dumps as most appear corrupted (and they crash my debugger). But here's what I got:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\FUBAR\Downloads\061012-20890-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: SRV*c:\symbols*
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16988.amd64fre.win7_gdr.120401-1505
Machine Name:
Kernel base = 0xfffff800`02e58000 PsLoadedModuleList = 0xfffff800`03094e70
Debug session time: Sun Jun 10 15:45:35.375 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:21.718
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff88003c75490, 2, 0, fffff88003c75490}

Unable to load image \??\C:\Windows\system32\drivers\TotRec8.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TotRec8.sys
*** ERROR: Module load completed but symbols could not be loaded for TotRec8.sys
Probably caused by : TotRec8.sys ( TotRec8+1e490 )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: fffff88003c75490, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003c75490, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030ff0e0


fffff880`03c75490 488b3dd16fffff  mov     rdi,qword ptr [TotRec8+0x15468 (fffff880`03c6c468)]




PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff8800387c250 -- (.trap 0xfffff8800387c250)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffdfffd48cf18 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003c75490 rsp=fffff8800387c3e0 rbp=00000000000001f2
 r8=0000000000000000  r9=0000000000000000 r10=fffff88003c75490
r11=fffffa80063ef3e8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
fffff880`03c75490 488b3dd16fffff  mov     rdi,qword ptr [TotRec8+0x15468 (fffff880`03c6c468)] ds:c480:fffff880`03c6c468=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ec75a9 to fffff80002ec8040

fffff880`03c75490 488b3dd16fffff  mov     rdi,qword ptr [TotRec8+0x15468 (fffff880`03c6c468)]

fffff880`0387c108 fffff800`02ec75a9 : 00000000`0000000a fffff880`03c75490 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0387c110 fffff800`02ec6220 : fffffa80`03a30fd0 00000000`00000002 00000000`00000001 00000000`00000005 : nt!KiBugCheckDispatch+0x69
fffff880`0387c250 fffff880`03c75490 : fffff880`03c6c878 00000000`00000002 00000000`000001f2 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0387c3e0 fffff880`03c6c878 : 00000000`00000002 00000000`000001f2 00000000`00000000 00000000`00000000 : TotRec8+0x1e490
fffff880`0387c3e8 00000000`00000002 : 00000000`000001f2 00000000`00000000 00000000`00000000 00000000`00000000 : TotRec8+0x15878
fffff880`0387c3f0 00000000`000001f2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x2
fffff880`0387c3f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1f2


fffff880`03c75490 488b3dd16fffff  mov     rdi,qword ptr [TotRec8+0x15468 (fffff880`03c6c468)]


SYMBOL_NAME:  TotRec8+1e490

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  TotRec8.sys



BUCKET_ID:  X64_0xD1_VRF_CODE_AV_BAD_IP_TotRec8+1e490

Followup: MachineOwner

2: kd> lmtsm
start             end                 module name
fffff880`00e00000 fffff880`00e57000   ACPI      Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c55000 fffff880`02cde000   afd       Tue Dec 27 22:59:08 2011 (4EFA940C)
fffff880`03c7f000 fffff880`03c95000   AgileVpn  Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00df3000 fffff880`00dfe000   amdxata   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`00c91000 fffff880`00c9a000   atapi     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00dc9000 fffff880`00df3000   ataport   Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0484a000 fffff880`05309000   atikmdag  Thu Mar 08 23:04:49 2012 (4F598161)
fffff880`03ae9000 fffff880`03b3e000   atikmpag  Thu Mar 08 22:58:02 2012 (4F597FCA)
fffff880`0191d000 fffff880`01924000   Beep      Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`02c44000 fffff880`02c55000   blbdrive  Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff960`007c0000 fffff960`007e7000   cdd       unavailable (00000000)
fffff880`018bd000 fffff880`018e7000   cdrom     Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00e5f000 fffff880`00f1f000   CI        Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01857000 fffff880`01887000   CLASSPNP  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d0e000 fffff880`00d6c000   CLFS      Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng       Wed Nov 16 23:26:35 2011 (4EC48CFB)
fffff880`03a56000 fffff880`03a66000   CompositeBus  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05d29000 fffff880`05d37000   crashdmp  Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02c26000 fffff880`02c44000   dfsc      Tue Apr 26 22:57:39 2011 (4DB78623)
fffff880`02c17000 fffff880`02c26000   discache  Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01841000 fffff880`01857000   disk      Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03aae000 fffff880`03ad0000   drmk      Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05d43000 fffff880`05d4c000   dump_atapi  Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05d37000 fffff880`05d43000   dump_dumpata  Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05d4c000 fffff880`05d5f000   dump_dumpfve  Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`05d5f000 fffff880`05d6b000   Dxapi     Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`05309000 fffff880`053fd000   dxgkrnl   Tue Jan 25 23:22:56 2011 (4D3FA1A0)
fffff880`04800000 fffff880`04846000   dxgmms1   Tue Jan 25 23:22:12 2011 (4D3FA174)
fffff880`0113a000 fffff880`0114e000   fileinfo  Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`010ee000 fffff880`0113a000   fltmgr    Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec    Wed Feb 29 22:54:36 2012 (4F4EF2FC)
fffff880`01807000 fffff880`01841000   fvevol    Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01592000 fffff880`015dc000   fwpkclnt  Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02e0f000 fffff800`02e58000   hal       Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`03b3e000 fffff880`03b62000   HDAudBus  Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`05ccd000 fffff880`05d29000   HdAudio   Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`05d87000 fffff880`05da0000   HIDCLASS  Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`05da0000 fffff880`05da8080   HIDPARSE  Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05d79000 fffff880`05d87000   hidusb    Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`015f6000 fffff880`015ff000   hwpolicy  Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03a1d000 fffff880`03a3b000   i8042prt  Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01235000 fffff880`0124b000   intelppm  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03a3b000 fffff880`03a4a000   kbdclass  Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00ba2000 fffff800`00bac000   kdcom     Sat Feb 05 07:21:45 2011 (4D4D40D9)
fffff880`03c14000 fffff880`03c57000   ks        Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01200000 fffff880`0121a000   ksecdd    Wed Nov 16 22:54:33 2011 (4EC48579)
fffff880`01567000 fffff880`01592000   ksecpkg   Wed Nov 16 23:27:30 2011 (4EC48D32)
fffff880`05dc4000 fffff880`05de7000   luafv     Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cb6000 fffff880`00cfa000   mcupdate_GenuineIntel  Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`05db6000 fffff880`05dc4000   monitor   Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`03d4a000 fffff880`03d59000   mouclass  Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05da9000 fffff880`05db6000   mouhid    Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00c6c000 fffff880`00c86000   mountmgr  Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`018e7000 fffff880`01914000   MpFilter  Fri Nov 20 21:56:47 2009 (4B0756EF)
fffff880`01982000 fffff880`0198d000   Msfs      Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fdb000 fffff880`00fe5000   msisadrv  Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0114e000 fffff880`011ac000   msrpc     Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02c0c000 fffff880`02c17000   mssmbios  Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`015e4000 fffff880`015f6000   mup       Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01415000 fffff880`01507000   ndis      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03cb9000 fffff880`03cc5000   ndistapi  Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03cc5000 fffff880`03cf4000   ndiswan   Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03dc7000 fffff880`03ddc000   NDProxy   Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d52000 fffff880`02d61000   netbios   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02cde000 fffff880`02d23000   netbt     Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01507000 fffff880`01567000   NETIO     Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`0198d000 fffff880`0199e000   Npfs      Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02c00000 fffff880`02c0c000   nsiproxy  Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e58000 fffff800`03433000   nt        Sun Apr 01 22:46:06 2012 (4F7912EE)
fffff880`0125d000 fffff880`013ff000   Ntfs      Thu Mar 10 22:39:25 2011 (4D79996D)
fffff880`01914000 fffff880`0191d000   Null      Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`02d2c000 fffff880`02d52000   pacer     Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`03a00000 fffff880`03a1d000   parport   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`00d9f000 fffff880`00db4000   partmgr   Sat Mar 17 01:12:46 2012 (4F641D4E)
fffff880`00c86000 fffff880`00c91000   pavboot64  Mon Jun 29 07:50:23 2009 (4A48AA7F)
fffff880`00d6c000 fffff880`00d9f000   pci       Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00ff2000 fffff880`00ff9000   pciide    Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00c5c000 fffff880`00c6c000   PCIIDEX   Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0121a000 fffff880`0122b000   pcw       Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`03a71000 fffff880`03aae000   portcls   Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cfa000 fffff880`00d0e000   PSHED     Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`03c95000 fffff880`03cb9000   rasl2tp   Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03cf4000 fffff880`03d0f000   raspppoe  Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03d0f000 fffff880`03d30000   raspptp   Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`03d30000 fffff880`03d4a000   rassstp   Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02dad000 fffff880`02dfe000   rdbss     Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`01967000 fffff880`01970000   RDPCDD    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01970000 fffff880`01979000   rdpencdd  Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01979000 fffff880`01982000   rdprefmp  Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`011ac000 fffff880`011e6000   rdyboost  Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`03bc9000 fffff880`03bfb000   Rt64win7  Thu Feb 26 04:04:13 2009 (49A65B0D)
fffff880`05c94000 fffff880`05cccc00   RtHDMIVX  Fri Dec 02 05:32:46 2011 (4ED8A94E)
fffff880`03a4a000 fffff880`03a56000   serenum   Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02d61000 fffff880`02d7e000   serial    Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`015dc000 fffff880`015e4000   spldr     Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`03d59000 fffff880`03d5a480   swenum    Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01600000 fffff880`017fd000   tcpip     Fri Mar 30 04:24:19 2012 (4F756DB3)
fffff880`019bc000 fffff880`019c9000   TDI       Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`0199e000 fffff880`019bc000   tdx       Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02d99000 fffff880`02dad000   termdd    Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff880`03c57000 fffff880`03c7f000   TotRec8   Wed Dec 14 12:53:00 2011 (4EE8E27C)
fffff960`004d0000 fffff960`004da000   TSDDD     Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019c9000 fffff880`019ef000   tunnel    Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`03d5b000 fffff880`03d6d000   umbus     Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05d77000 fffff880`05d78f00   USBD      Thu Mar 24 23:22:51 2011 (4D8C0A8B)
fffff880`03b62000 fffff880`03b73000   usbehci   Thu Mar 24 23:22:57 2011 (4D8C0A91)
fffff880`03d6d000 fffff880`03dc7000   usbhub    Thu Mar 24 23:23:22 2011 (4D8C0AAA)
fffff880`03b73000 fffff880`03bc9000   USBPORT   Thu Mar 24 23:23:03 2011 (4D8C0A97)
fffff880`05d6b000 fffff880`05d77000   usbprint  Mon Jul 13 20:38:18 2009 (4A5BD37A)
fffff880`00fe5000 fffff880`00ff2000   vdrvroot  Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01924000 fffff880`01932000   vga       Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01932000 fffff880`01957000   VIDEOPRT  Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00db4000 fffff880`00dc9000   volmgr    Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx   Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01073000 fffff880`010bf000   volsnap   Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02d7e000 fffff880`02d99000   wanarp    Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`01957000 fffff880`01967000   watchdog  Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00f1f000 fffff880`00fc3000   Wdf01000  Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00fc3000 fffff880`00fd2000   WDFLDR    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d23000 fffff880`02d2c000   wfplwf    Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`00334000   win32k    Sun Apr 01 23:00:47 2012 (4F79165F)
fffff880`00fd2000 fffff880`00fdb000   WMILIB    Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`03a66000 fffff880`03a71000   WsAudioDevice_383S_1_  Thu Jul 23 08:04:10 2009 (4A6851BA)
fffff880`05c00000 fffff880`05c21000   WudfPf    Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`01887000 fffff880`01895000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01895000 fffff880`018a1000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`018a1000 fffff880`018aa000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`018aa000 fffff880`018bd000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
My System SpecsSystem Spec
12 Jun 2012   #3

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free

I've uninstalled Total Recorder. Would reinstalling ATI drivers fix the issue and have already disabled driver verifier.
My System SpecsSystem Spec

12 Jun 2012   #4

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free

I've installed ATI driver through AMD Catalyst manager so I've uninstalled AMD Catalyst manager, but now screen is wide as hell. Shoud I just reinstall AMD Catalyst manager.
My System SpecsSystem Spec
12 Jun 2012   #5
Microsoft MVP


Just reinstall the DRIVERS ONLY with this procedure: ATI video cards - DRIVER ONLY installation procedure
That'll leave out the other ATI stuff (which could be causing issues).

If you miss any of the additional ATI features, feel free to install the entire Catalyst Suite after the system is stabilized.
My System SpecsSystem Spec
12 Jun 2012   #6

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free

I followed throught the instructions!
My System SpecsSystem Spec
12 Jun 2012   #7
Microsoft MVP


Now we wait........
If it crashes again, post back and we'll see what else we can do.
My System SpecsSystem Spec
12 Jun 2012   #8

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free

It crashed again. And somehow it always crashes at night.
My System SpecsSystem Spec
12 Jun 2012   #9

Microsoft Windows 7 Ultimate 32-bit 7600 Multiprocessor Free

This is what event viewer has to say:

AMD External Events utility has shut down unexpectedly. It did it only once.

The system has rebooted without clearly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
My System SpecsSystem Spec
13 Jun 2012   #10
Microsoft MVP


Can you uninstall the AMD External Events utility through the AMD Catalyst Install Manager? I've seen many problems with this program and you'd be better off with it removed from your system.

Are there any new memory dumps? If so, please zip them up and upload them with your next post.
My System SpecsSystem Spec

 Computer shutting down randomly

Thread Tools

Similar help and support threads
Thread Forum
Computer is shutting down randomly
Hi there how are you all doing.. 136 days ago I had this issue and found out it was my SSD that was failing so I replaced it and everything was good. About a month ago my computer started...
General Discussion
Computer shutting down randomly, getting BSODs now.
I have an HP Elite 180t. Windows 7, 64 bit. The problem started as random computer shutdowns, where the computer would completely lose power for no reason. It was like somebody pulled the cord. At first there were no error messages or BSODs. I simply had to restart and then it would work for a...
General Discussion
Computer shutting down randomly
I seen on some other forums that it may be a fan and cooling issue, but I have no idea if this picture I took shows if my computer is overheating or if it is not overheating. The issue usually happens when I am playing SWTOR, this issue is getting kinda bad and would like to fix it before some...
Performance & Maintenance
Computer Randomly Shutting Down, No BSOD.
I know usually this points to overheating but my temps and setup point to something else. For the last 2-3 hours i've been experiencing random shutdowns. No visual cues, no BSOD, just shuts down. here are my specs (computer only 6months old); Mobo - MSI 870 G45 CPU: Phenom x4 955 ...
General Discussion
Computer randomly shutting off
Recently my computer randomly shuts off, then it tries to turn itself on by itself and it keeps rapidly turning on and off like simultaneously, after like 10 sec it finally shuts off, during the on and off process the power light blinks yellow to white. It can take little as 3 hours before it...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:07.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App