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Windows 7: Strange case of BSOD

09 Jul 2012   #11

Windows 7 (64)

Latest developments:
The Windows updates that keep failing:
"update for Windows 7 x64 processor (KB2677070)", the download manager kept failing, so I went to the microsoft website, tried to dowload it manually, only to get a message saying this update does not apply to your computer (?). So why is it on the list of "important updates"?

The other failure concerns the "Microsoft-Other hardware-Microsoft Hardware USB Keyboard". Tried it several times, keep getting error message 80070103.

Not sure what I should do now...

My System SpecsSystem Spec
09 Jul 2012   #12

Windows 7 Home Premium 64 Bit

Run the FixIt from How do I reset Windows Update components? and report back whether it resolves the issue.
My System SpecsSystem Spec
10 Jul 2012   #13

Windows 7 (64)

I ran the Fix it programme as instructed, and it seems that did it, the updates have now been completed successfully!
Plus I haven't had any new BSOD scare for the past 2 days... fingers crossed.
Thanks for the tip!
My System SpecsSystem Spec

10 Jul 2012   #14

Windows 7 Home Premium 64 Bit

Excellent news! Once you are sure all problems are solved, you may mark the thread solved.

Let us know when you feel confident that is the case.
My System SpecsSystem Spec
16 Jul 2012   #15

Windows 7 (64)

Hi again,

Well, it didn't work for very long...
On Friday, my husband was trying to check his email when the PC crashed. The usual: screen goes dark, says "no video input", keyboard & mouse lost too. So he force-switched it off, and used the small laptop instead.
Not knowing that, when I got up, I switched the PC on, it stayed on the "acer" screen forever without doing anything, and the F8 / F11 keys didn't work either. Force-switched it off. Then on again, this time, had a glimpse of the "Windows start-up" screen before everything went dark again.
Next attempt, all dark, but a strident & persistent whistling sound (very painful to the ear), so we turned the whole thing off, & unplugged it.
Next day, same again, so we opened the central unit, hoovered the inside carefully and made sure all the memory cards were properly set into their slots.

The computer started again. It seemed to be fine all day after that.

Today: I used it this morning, no problem until this afternoon. It wanted to upload new Windows updates, and one of them succeeded, one of them failed (update for Windows 7 x64 processor (KB2677070)). The same one that failed last time???! Does it mean it keeps trying to upload the same update or do they keep the same number for new ones? Last time it happened, I had run the "Fix it" programme following your advice, and apparently the problem had been solved & the update installed... now I don't know why it's coming up again.

I'm going to switch the PC off now, tomorrow I'll run the Microsoft "Fix it" programme again, then see how it goes from there.
I'm afraid there's something really wrong with it though. We've tried about everything...

In the meantime, thanks for the help, rest assured I'll post a "yeah-eah, problem solved!!" as soon as I can say that for sure!

My System SpecsSystem Spec
17 Jul 2012   #16

Windows 7 Home Premium 64 Bit

Quote   Quote: Originally Posted by honeybunny View Post
hoovered the inside carefully
Are you saying you vacuumed the inside of the system? That causes static build up and static damage to the components...

Further reading: Avoid Static Damage to Your PC

Dust Removal:
To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
  5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
  6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
  7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
  8. Start the computer and see if performance is better.

Easier Laptop steps:
  1. Get a can of compressed air...
  2. Shut down and turn off your system...
  3. Unplug the system from any docking stations...
  4. Remove the AC Adapter and then remove the battery...
  5. Hold down the power button for 30 seconds to ensure all power is drained from the components. This closes the circuit and allows any remaining power to dissipate; it also clears the temporary memory of corruption and resets hardware/software connections. No permanent changes are made to the system doing this step...
  6. Use the can of compressed air to blow into every vent, crevice, keyboard key, USB port, VGA/monitor port, etc...
  7. Replace the battery and then plug in the AC Adapter...
  8. Replace the docking station...
  9. See how the system runs after doing all these steps...
warning   Warning
WARNING: Never use a vacuum cleaner or hair drier to clean dust out of your system!!
My System SpecsSystem Spec
24 Jul 2012   #17

Windows 7 (64)

Are you saying you vacuumed the inside of the system? That causes static build up and static damage to the components...
Oops. Well, I'll know better next time.

The PC hasn't done a blue nor black screen on me for a long while now, just the same old Windows Update problem: failed update for Windows 7 x64 processor (KB2677070).
By the way, can you tell me one thing, is it normal that Windows should update, like, every single time I turn on the PC? I mean, during the year, I use it every work day, and almost every morning it requires the installation of new updates... so I was just wondering if that was normal...?

Now, regarding that update issue, I haven't been able to fix the problem this time (last time the "Fix It" tool had solved it).
I followed the Windows update "help center" instructions, spent the whole of yesterday downloading some "corrective" tool for Windows Update from the Microsoft website, installed it, ran it this morning, it said "installation successful", but the problem remains.
That one component (update for Windows 7 x64 processor (KB2677070)) won't install.
Now I've just run the FixIt tool, like I did last time, it said it had fixed the problem, and there were no more issues, but the update still won't install.

It's the one problem that remains. Other than that, the computer has been running fine for a few days now.
Don't know what to do next...

Thanks Writhziden for all the advice & help already provided... and to come... :)

My System SpecsSystem Spec
20 Aug 2012   #18

Windows 7 (64)
no news, good news?

20 Aug. 2012

Hi everyone,

I've been away on holiday for the last two weeks, and there have been no further developments nor BSODs; Only the issue of the Windows update not installing remains.
I'm going to work on my computer this week, so in case no other BSOD happens, should I signal the thread as "solved"?

Should I create a new post in some other section of the forum regarding the Windows update problem?

Thanks in advance,
My System SpecsSystem Spec
24 Nov 2012   #19

Windows 7 (64)

Just one final update: technically, the BSOD problem is resolved, as it hasn't happened again.
Let it be mentioned that I've stopped updating my Windows system for the past months. I got fed up with the daily requests for updating, followed by the inevitable "please restart computer" requests wasting my time away.
It's certainly stupid of me, but I've given up on trying to make ALL the updates install properly, as the same ones kept failing for no understandable reason.
Anyhow, thanks for the help provided, as as I now have a working computer again, it hasn't failed me once since my previous post 97 days ago!

My System SpecsSystem Spec

 Strange case of BSOD

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