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Windows 7: BSOD any activity on the computer, error BCCode: 1e

12 Jun 2012   #1

windows 7 x64
BSOD any activity on the computer, error BCCode: 1e

Windows 7 x64
original installed OS

I purchased this system less than a few weeks ago, bsod appears at seemingly random times. New asus g47sx gaming laptop.
any help would be greatly appreciated!


Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Extra information about the problem
BCCode: 1e
BCP2: FFFFF88000DBA279
BCP3: 0000000000000001
BCP4: 000000009100002E
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x1E_c0000005_W_volmgr!VmCreate+9
Server information: 89db3c67-124c-42b5-b582-4076a9e251b0

My System SpecsSystem Spec
12 Jun 2012   #2

windows 7 x64

If there's any other information needed I'll be more than happy to post.
My System SpecsSystem Spec
12 Jun 2012   #3

Windows 7 Home Premium 64 Bit

Problem Devices:
Fresco Logic xHCI (USB3) Root Hub	USB\ROOT_HUB_FL30\5&1BA0D0C4&0	This device is not working properly because Windows cannot load the drivers required for this device.
Intel(R) Centrino(R) Wireless-N + WiMAX 6150	USB\VID_8087&PID_07D6\6&304EF6DC&0&1	The drivers for this device are not installed.
Check the above and install the appropriate drivers. They are probably available from the laptop support site.

Security Software: ??? Make sure to install security software. I recommend either of these:
After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.

Problematic Software:
Start Menu\Programs\Uniblue\DriverScanner	Public:Start Menu\Programs\Uniblue\DriverScanner	Public
  • We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

One of your crashes indicated a USB related crash.
  • What USB devices are you using? Please list all devices, even ones that are not plugged in very often.

  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec

13 Jun 2012   #4

windows 7 x64

I downloaded both the drivers from asus website.
Both of the security scans, the Microsoft essentials and malwarebytes didn't find anything.
The only usb device i use is a wireless Logitech mouse, which the computer identified automatically.
Unfortunately I still get a blue screen at random times while watching a streaming video, surfing the web, or playing skyrim
My System SpecsSystem Spec
13 Jun 2012   #5

Windows 7 Home Premium 64 Bit

If you still have crashes, please collect the new crash reports using the jcgriff2 tool and upload them again.
My System SpecsSystem Spec
13 Jun 2012   #6

windows 7 x64

Still crashing, i recollected the reports.
My System SpecsSystem Spec
14 Jun 2012   #7

Windows 7 Home Premium 64 Bit

Problem Devices:
Fresco Logic xHCI (USB3) Root Hub	USB\ROOT_HUB_FL30\5&1BA0D0C4&0	This device is not working properly because Windows cannot load the drivers required for this device.
You still need to install the drivers for your USB3 Hub.

DriverScanner is still installed... I still recommend removing it.

Install all Windows updates. I notice that Service Pack 1 is still not installed.

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec

 BSOD any activity on the computer, error BCCode: 1e

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