BSOD when playing certain high-ended graphic games like Max Payne 3


  1. JKPhilips
    Posts : 5
    Windows 7 Professional x64
       New #1

    BSOD when playing certain high-ended graphic games like Max Payne 3


    Hi there, I'm using

    Windows 7 professional x64 bit (Full Retail Version)
    on
    Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz 2.79GHz
    Ram: 4 GB

    The original windows is windows xp

    The system hardware is almost three years old!!!

    But recently I just change my old Nvidia GT 9800 to Nvidia GTX 560 1GB.

    I have been using this current os version for 1 year now.

    Before I come to use this version I used to have a trial windows 7 ultimate running in this computer.


    I always get BSOD when playing certain games only,

    I tried to run whocrashes application and here below it the result.


    Crash dump file: C:\Windows\Minidump\061212-33165-01.dmp
    Date/time: 6/12/2012 6:46:18 AM GMT
    Uptime: 06:42:30
    Machine:
    Bug check name: IRQL_NOT_LESS_OR_EQUAL
    Bug check code: 0xA
    Bug check parm 1: 0xFFFFFA8026A8A4D8
    Bug check parm 2: 0x2
    Bug check parm 3: 0x1
    Bug check parm 4: 0xFFFFF800032DDD46
    Probably caused by: ntoskrnl.exe
    Driver description: NT Kernel & System
    Driver product: Microsoft® Windows® Operating System
    Driver company: Microsoft Corporation
    OS build: Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Architecture: x64 (64 bit)
    CPU count: 8
    Page size: 4096
    Bug check description:
    This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.



    And

    Crash dump file: C:\Windows\Minidump\061312-27721-01.dmp
    Date/time: 6/13/2012 2:36:48 PM GMT
    Uptime: 04:58:42
    Machine:
    Bug check name: PAGE_FAULT_IN_NONPAGED_AREA
    Bug check code: 0x50
    Bug check parm 1: 0xFFFFF8A021AF2C00
    Bug check parm 2: 0x1
    Bug check parm 3: 0xFFFFF88002DB4EBD
    Bug check parm 4: 0x2
    Probably caused by: ntoskrnl.exe
    Driver description: NT Kernel & System
    Driver product: Microsoft® Windows® Operating System
    Driver company: Microsoft Corporation
    OS build: Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Architecture: x64 (64 bit)
    CPU count: 8
    Page size: 4096

    Bug check description:
    This indicates that invalid system memory has been referenced.

    And

    Crash dump file: C:\Windows\Minidump\061412-27752-01.dmp
    Date/time: 6/14/2012 9:16:49 AM GMT
    Uptime: 01:33:54
    Machine:
    Bug check name: IRQL_NOT_LESS_OR_EQUAL
    Bug check code: 0xA
    Bug check parm 1: 0xFFFFFA80242B3068
    Bug check parm 2: 0x2
    Bug check parm 3: 0x0
    Bug check parm 4: 0xFFFFF8000327275C
    Probably caused by: ntoskrnl.exe
    Driver description: NT Kernel & System
    Driver product: Microsoft® Windows® Operating System
    Driver company: Microsoft Corporation
    OS build: Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Architecture: x64 (64 bit)
    CPU count: 8
    Page size: 4096

    Bug check description:
    This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    And

    Crash dump file: C:\Windows\Minidump\061412-30076-01.dmp
    Date/time: 6/14/2012 9:40:31 AM GMT
    Uptime: 00:22:43
    Machine:
    Bug check name: PAGE_FAULT_IN_NONPAGED_AREA
    Bug check code: 0x50
    Bug check parm 1: 0xFFFFFA8025409350
    Bug check parm 2: 0x0
    Bug check parm 3: 0xFFFFF80003407DD3
    Bug check parm 4: 0x2
    Probably caused by: ntoskrnl.exe
    Driver description: NT Kernel & System
    Driver product: Microsoft® Windows® Operating System
    Driver company: Microsoft Corporation
    OS build: Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Architecture: x64 (64 bit)
    CPU count: 8
    Page size: 4096

    Bug check description:
    This indicates that invalid system memory has been referenced.
      My Computer
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  3. JaidynM
    Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       New #2

    Could you please update any network drivers? Also update your Microsoft ISATAP drivers using the instructions found here.

    The following drivers need to be updated:

    Code:
    GEARAspiWDM.sys Mon May 18 22:17:04 2009 (4A1151C0)
fcdabus.sys     Tue Oct 28 18:46:02 2008 (4906C33A)
jraid.sys       Tue Nov 04 13:20:09 2008 (490FB159)
    These drivers can be found by searching them in Google and then finding the associated software or driver. Finally, find the latest version of this driver or software and download and install it. Some of the drivers may also be found here (if the driver says 'Windows Update' simply make sure all Windows Updates are installed).

    You should also update any other drivers you can think of including graphics, audio, chipset, SSD etc.

    Make sure all Windows updates are installed.
      My Computer
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  4. JKPhilips
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #3

    Thank you, I have tried to updated some devices.

    All that's left is it the

    Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
    Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20

    I seem unable to find the proper way to update this.

    I have tried to google it, but most of which are not free, I have to register to some driver update software to get that update.

    Is there any other way to download these two drivers free???
      My Computer
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  6. JaidynM
    Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       New #4

    Try this chipset driver.

    Also remember to update the other drivers I posted above.
      My Computer
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  7. JKPhilips
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #5

    Currently, after downloading the driver in the link, it appear that my version of driver is newer than the driver in CNET.

    Is there any other way to find the most recent one or so??
      My Computer
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  8. JaidynM
    Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       New #6

    Hm, not that I can think of. It's alright though, just move on to updating the other outdated drivers.
      My Computer
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  10. JKPhilips
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #7

    My BSOD still hasn't disappeared, the last time I play the game it seem like it got to have problem with

    dxgmms1.sys

    I tried to uninstall my Nvidia Driver, and reinstalled it again.

    The result was longer game play but still got BSOD around 15 minutes or more after the game start.

    It seem not affect game like Capcom X Tekken...etc though.

    I tried to read many forum and heard that it is may be the problem with game running in direct x 11.

    I never experience bsod while using the computer all days, it is just happen when playing game.
      My Computer
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  11. JaidynM
    Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       New #8

    Run an sfc/scannow command in an elevated command prompt. If errors are found, run it twice more with each scan followed by a reboot.
    SFC /SCANNOW Command - System File Checker

    Make sure all Windows updates are installed.

    You have SP1 installed, is that correct?

    Please upload the newest dump files.
      My Computer
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  12. JKPhilips
    Posts : 5
    Windows 7 Professional x64
    Thread Starter
       New #9

    It seem like windows did not find any integrity violation the system.

    That's the result after the scan.

    And Yes I use Windows 7 Service Pack 1

    When I got BSOD many years ago while using XP professional, I thought that Windows 7 prove more competent.

    And yes it really is good, I been using for 1 year without any serious condition, and I haven't got any problem so severe that I have to re install the windows.

    Everything fine, except recently, BSOD haunted me when I tried to play my favorite games.

    I heard that Windows 8 is going out soon.

    In your professional opinions, do you think windows 8 will fix my problem???
      My Computer
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  13. JaidynM
    Posts : 8,398
    Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
       New #10

    Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
    RAM - Test with Memtest86+

    Test your video card using Furmark. Watch your machine's temps and stop the test if it starts to overheat or artifacts appear on the screen.
    Video Card - Stress Test with Furmark

    Try the above two stress tests, just so we can rule out any hardware issues.

    As for Windows 8, you can download and install the Release Preview from here if you want to try it out. As for solving your problems? I can't be sure. You can however install it in a dual boot so you can see if you like it. If not, you can always delete it and go back to Windows 7.
      My Computer
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