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Windows 7: BSOD caused by unknown driver?

14 Jun 2012   #1

windows 7 64 bit
BSOD caused by unknown driver?

I've been dealing with BSOD issues with my laptop for almost a year now, supposedly it was a hard drive issue and I had that replaced through my warranty in December. BSOD stopped... for about 36 days, just long enough for my warranty to have expired 15 days earlier. It's only gotten worse since then and I have no clue what's causing it. In march I finally gave up on trying to fix it and retired it to be a paperweight but I'd really love to be able to use it without it randomly blue screening. The BSOD seems to have no trigger it's happened during gaming (wow), working on word docs, browsing the internet, watching videos, and even just after start up with no programs running.

System Manufacturer/Model Number: HP DV4-2045dx OS: windows 7 64 bit CPU: AMD Memory: 4gb Graphics Card(s): ATI Radeon HD 4200 Sound Card: Altec Monitor(s) Displays: Brightview HD Display Hard Drive: 320gb I'm also running AVG as my primary antivirus (and yes it's up to date).

My System SpecsSystem Spec
15 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Due to the age of your hardware, please check the compatibility of your system with Windows 7. Run the Windows 7 Upgrade Advisor.

Crashes are pointing to memory problems or driver conflicts.
  • If you are overclocking any hardware, please stop.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. In Windows 7:
    • Click the Start Menu
    • Type verifier in Search programs and files (do not hit enter)
    • Right click verifier and click Run as administrator
    • Put a tick in Create custom settings (for code developers) and click next
    • Put a tick in Select individual settings from a full list and click next
    • Set up the individual settings as in the image and click next
      Attachment 216638
    • Put a tick in Select driver names from a list
    • Put a tick next to all non-Microsoft drivers.
    • Click Finish.
    • Restart your computer.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

    When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    verifier /reset
    -> Restart your computer.
My System SpecsSystem Spec
09 Jul 2012   #3

windows 7 64 bit

Thanks for the help, I'm running the MEMtest tonight and if there are errors I'll deal with it tomorrow. If MEMtest comes up clean I'll check drivers like you advised.

EDIT* MEMtest came up clean. 7 passes, no errors. Does this mean that it's definitely a driver issue? Also it said to check the compatibilty of my system with windows 7 but my laptop came brand new with win 7 preinstalled so does that still apply? I'm running the driver checks now.

Of course when I want it to bluescreen it won't..... going on almost 12 hours without a blue screen.
My System SpecsSystem Spec

09 Jul 2012   #4

Windows 7 Home Premium 64 Bit

3rd Party Drivers:
The reason I told you to run the hardware diagnostics is due to some of the devices you have installed. They date back as far as 2005. Drivers highlighted in red should be updated if at all possible from the HP support site: HP Support & Drivers | United States
iirsp.sys Tue Dec 13 14:47:54 2005 (439F418A)
nfrd960.sys Tue Jun 6 15:11:48 2006 (4485EF94)
adpu320.sys Tue Feb 27 17:04:15 2007 (45E4C6FF)
adpahci.sys Tue May 1 11:30:09 2007 (46377921)
arc.sys Thu May 24 15:27:55 2007 (4656035B)
SiSRaid2.sys Wed Sep 24 12:28:20 2008 (48DA86C4)
sisraid4.sys Wed Oct 1 15:56:04 2008 (48E3F1F4)
adp94xx.sys Fri Dec 5 16:54:42 2008 (4939BF42)
lsi_fc.sys Tue Dec 9 15:46:09 2008 (493EF531)
arcsas.sys Wed Jan 14 12:27:37 2009 (496E3CA9)
ql2300.sys Thu Jan 22 16:05:06 2009 (4978FBA2)
vsmraid.sys Fri Jan 30 18:18:57 2009 (4983A701)
elxstor.sys Tue Feb 3 15:52:11 2009 (4988CA9B)
stexstor.sys Tue Feb 17 16:03:36 2009 (499B4248)
amdsbs.sys Fri Mar 20 12:36:03 2009 (49C3E213)
usbfilter.sys Fri Apr 3 05:39:51 2009 (49D5F587)
lsi_scsi.sys Thu Apr 16 16:13:50 2009 (49E7AD9E)
HpqKbFiltr.sys Wed Apr 29 07:48:30 2009 (49F85AAE)
AtiPcie.sys Tue May 5 09:00:22 2009 (4A005486)
Apfiltr.sys Tue May 12 03:38:59 2009 (4A0943B3)
lsi_sas.sys Mon May 18 18:20:23 2009 (4A11FB47)
lsi_sas2.sys Mon May 18 18:31:48 2009 (4A11FDF4)
megasas.sys Mon May 18 19:09:46 2009 (4A1206DA)
ql40xx.sys Mon May 18 19:18:11 2009 (4A1208D3)
MegaSR.sys Mon May 18 19:25:54 2009 (4A120AA2)
enecir.sys Wed May 20 00:08:57 2009 (4A139E79)
Rt64win7.sys Fri May 22 08:52:30 2009 (4A16BC2E)
AtiHdmi.sys Fri Jun 5 02:31:42 2009 (4A28D7EE)
stwrt64.sys Mon Jun 29 11:52:05 2009 (4A48FF45)
atikmdag.sys Thu Jul 2 11:45:07 2009 (4A4CF223)
hpdskflt.sys Wed Jul 8 12:41:38 2009 (4A54E862)
Accelerometer.sys Wed Jul 8 12:41:38 2009 (4A54E862)
intelide.sys Mon Jul 13 17:19:48 2009 (4A5BC114)
agrsm64.sys Tue Jul 21 12:03:31 2009 (4A6602F3)
athrx.sys Tue Mar 2 17:45:21 2010 (4B8DB121)
amdsata.sys Thu Mar 18 18:45:17 2010 (4BA2C91D)
amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
nvstor.sys Fri Mar 19 14:45:11 2010 (4BA3E257)
nvraid.sys Fri Mar 19 14:59:20 2010 (4BA3E5A8)
HpSAMD.sys Tue Apr 20 12:32:18 2010 (4BCDF332)
iaStorV.sys Thu Jun 10 18:46:19 2010 (4C11875B)
sbp2port.sys Sat Nov 20 02:19:21 2010 (4CE79299)
msdsm.sys Sat Nov 20 03:35:34 2010 (4CE7A476)
mpio.sys Sat Nov 20 03:35:38 2010 (4CE7A47A)
AVGIDSDriver.Sys Sun Jul 10 16:36:37 2011 (4E1A2975)
AVGIDSEH.Sys Sun Jul 10 16:36:50 2011 (4E1A2982)
AVGIDSFilter.Sys Sun Jul 10 16:37:05 2011 (4E1A2991)
avgtdia.sys Sun Jul 10 16:46:53 2011 (4E1A2BDD)
avgmfx64.sys Sun Aug 7 21:41:46 2011 (4E3F5AFA)
avgrkx64.sys Mon Sep 12 22:02:34 2011 (4E6ED5DA)
Sftvollh.sys Fri Sep 30 10:42:46 2011 (4E85F186)
Sftplaylh.sys Fri Sep 30 10:43:05 2011 (4E85F199)
Sftfslh.sys Fri Sep 30 10:43:06 2011 (4E85F19A)
Sftredirlh.sys Fri Sep 30 10:43:14 2011 (4E85F1A2)
avgldx64.sys Thu Oct 6 21:55:41 2011 (4E8E783D)
My System SpecsSystem Spec

 BSOD caused by unknown driver?

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