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#1
BSOD when startup Adobe Illustrator or Adobe Contribute
On 9-June-2012 our Dell XPS 8300 started getting the BSOD when trying to open Adobe Illustrator or Adobe Contribute. From January 2012 through 9-June we have had no trouble with Adobe. We have not added any new software or hardware around the 9-June timeframe. The ONLY time we get the BSOD is when starting one of these two products. We never get the BSOD at other times. We DON'T get this error when we start Adobe Photoshop. On 14-June I installed the latest video driver, but that did not help. I have run chkdsk /r /f and memtest and I have tested the video memory.....all without errors.
I've attached all the files I believe you need.
PC Information
Model Dell XPS 8300
OS Windows 7 Home Premium (service pack 1)
Ram 12gb
System 64 bit
Video card Nvidia GeForce GT530
This machine was purchased new from Dell in January 2012 and put into service.
Thank you in advance for your help!
This is a business computer (my boss's) and help would be great! I have run out of ideas on my own.
Last edited by mreed6771; 15 Jun 2012 at 08:07. Reason: added this is a business