Computer freezes randomly with external HDD plugged in

Anyone?...

I looked for errors and found something about the Dell DataSafe thing so I disabled it on startup... Haven't had any freezes yet but, like I said, it's always completely random (seemingly).

Go through the Troubleshooting Steps for Windows 7

   Warning

Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: Some steps in that tutorial involve removing the system case or system panels and can void your warranty!!!

The steps specifically related to the warning are steps 8, 10, and 11.

I have Malwarebytes and use it on a regular basis, though I'm not extremely computer savvy. I've looked at the event log and the only thing I seemed to pick up on was that Dell DataSafe thing which was causing some problems, so I disabled it on startup (I think...).

And of course Dell/Alienware support is useless, as usual. It hasn't frozen since 8PM last night, and it's 3PM now. Though like I said it tends to be random, or maybe I just haven't noticed a pattern. If it starts freezing again I'll start recording when it does.

I'm going to try a few things in the Performance Advanced Tools for now I guess.

EDIT - I ran a performance test and the only thing it seems to be complaining about is me disabling my webcam and mic.

Sounds like good steps. May I ask why those devices are disabled?

Disabling devices can cause problems because it prevents the drivers from being updated. The older drivers, even though disabled, can still cause conflicts in some cases. I am not saying you have to enable them; I just want you to be able to make an informed decision.

No reason really other than I didn't need them. Though it was freezing the day after I pulled it out of the box, before I disabled them. When I had my (old) external HDD plugged in, of course.

Alright, I have some ideas of further troubleshooting if needed. We will wait and see if the DataSafe disabling change resolves it first.

Still going strong, last night it froze close to this time. Any ideas as to why the DataSafe would be causing problems like that? I saw it had some interruption errors in the logs and it was one of the only things in there that seemed logical.

My guess is that it interferes with the Volume Shadow Copy Service that is used for Windows backups and restore points. That is often the case with 3rd party backup programs; some cause simple problems like system slow downs from time to time while others cause blue screen crashes or freezes.

Makes a lot of sense the way you put it, I was just thinking the backup thing might be interfering with the hard drive's use of things but you took it into a lot more detail, thanks. :P

Still waiting, and crossing my fingers lol.