BSOD playing videos, CLOCK_WATCHDOG_TIMEOUT (101)

rappikatla · 14 Jun 2012

Hi all,

This is my first post. Hope this post is as per the guidelines.
My system's been built some 6 months back and I installed Windows 7 x64 Ultimate straightway. I have been noticing random occurrences of system hangs, which forces me to restart at times while it recovers some times.

Also occasionally the system crashes with BSOD. I noticed that BSOD occurs when the videos are played.

Could someone please help me out? I'm attaching the required dump and PERFMON html. Also the system info taken from Speccy is also included in the zip.

My system's info:

Is Windows 7 . . .
- x86 (32-bit) or x64 ? - x64
- the original installed OS on the system? - Windows 7 Ultimate
- an OEM or full retail version? - Full Retail

- What is the age of system (hardware)? - About 6 months
- What is the age of OS installation (have you re-installed the OS?) - 6 months

Appreciate the help! Thanks much in advance.

- Ravi

usasma · 15 Jun 2012

IBM WebSphere Application Server V8.0 has problems. Please uninstall it. Feel free to reinstall the latest, WIn7 compatible version after the system is stabilized.

Intel(R) Display Audio is disabled. Is this deliberate? If so, why? Please re-enable the device and update it's drivers. Feel free to disable it again after doing this.

Analysis of these BSOD's is inconclusive. Please run Driver Verifier according to these instructions: Driver Verifier Settings That'll let us know if it's a driver or a hardware/Windows issue.

STOP 0x101 troubleshooting: STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


HECIx64.sys      Tue Oct 19 19:33:43 2010 (4CBE2AD7)
RTKVHD64.sys     Tue Jun 14 07:28:43 2011 (4DF745EB)
SASDIFSV64.SYS   Thu Jul 21 19:03:00 2011 (4E28B024)
SASKUTIL64.SYS   Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SCDEmu.SYS       Wed May 30 21:33:23 2012 (4FC6CA63)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
aswFsBlk.SYS     Tue Mar 06 19:01:31 2012 (4F56A55B)
aswMonFlt.sys    Tue Mar 06 19:01:51 2012 (4F56A56F)
aswSP.SYS        Tue Mar 06 19:04:03 2012 (4F56A5F3)
aswSnx.SYS       Tue Mar 06 19:04:05 2012 (4F56A5F5)
aswTdi.SYS       Tue Mar 06 19:01:56 2012 (4F56A574)
aswrdr2.sys      Tue Mar 06 19:02:19 2012 (4F56A58B)
cpuz135_x64.sys  Tue Nov 09 08:33:36 2010 (4CD94DB0)
dump_pciidex.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
e1c62x64.sys     Thu Mar 15 23:57:28 2012 (4F62BA28)
igdkmd64.sys     Tue Feb 14 13:47:30 2012 (4F3AAC42)
lvrs64.sys       Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys      Wed Jan 18 01:41:08 2012 (4F166984)
nusb3hub.sys     Thu Apr 22 21:34:35 2010 (4BD0F92B)
nusb3xhc.sys     Thu Apr 22 21:34:36 2010 (4BD0F92C)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-15490-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Tue Jun 12 16:33:20.376 2012 (UTC - 4:00)
System Uptime: 0 days 4:31:19.437
BugCheck 101, {31, 0, fffff88002f65180, 2}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000000`00000031 00000000`00000000 fffff880`02f65180 00000000`00000002
BiosVersion = BLH6710H.86A.0076.2010.1115.1959
BiosReleaseDate = 11/15/2010
SystemManufacturer =                                 
SystemProductName =                                 
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061312-21434-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed Jun 13 11:48:22.740 2012 (UTC - 4:00)
System Uptime: 0 days 19:14:16.129
BugCheck 101, {31, 0, fffff88002f65180, 2}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
Bugcheck code 00000101
Arguments 00000000`00000031 00000000`00000000 fffff880`02f65180 00000000`00000002
BiosVersion = BLH6710H.86A.0076.2010.1115.1959
BiosReleaseDate = 11/15/2010
SystemManufacturer =                                 
SystemProductName =                                 
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

rappikatla · 16 Jun 2012

Thank you for all the info usasma. I'll follow the suggestions and let you know.