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Windows 7: BSOD while playing Max Payne 3 not sure what to do to trouble shoot

16 Jun 2012   #1

Windows 7 Ultimate x64
BSOD while in a game. I think something is failing under high stress

I have recently been receiving BSOD's while playing Max Payne 3. I think it might be my gpu, but am not sure how to correctly decipher the .dmp files.

My system is as follows:
Windows 7 Ultimate x64-retail
CPU: Q6600 at 3.0 Ghz. Stable for over 6 months
GPU: Asus ENGTX 460 DirectCU, OCed but left at stock voltage. Stable for almost 2 years till now.
Memory 4GB 2x2 GB G.skill 800mhz
MOBO: Evga 750I FTW Edition

System is composed of parts from different time frames, oldest being 3 years old which is the 2nd hard drive I only store files on, and the CPU.

My System SpecsSystem Spec
16 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Problem Devices:
APBCNA7X IDE Controller	ACPI\PNPA000\4&5D18F2DF&0	This device cannot start.
The above is likely a part of DAEMON Tools. It appears the software is not working as it should.

Problematic Software:
Start Menu\Programs\MSI Afterburner	JDLAPOINTE\Jay:Start Menu\Programs\MSI Afterburner	JDLAPOINTE\Jay
Start Menu\Programs\Wise Registry Cleaner	Public:Start Menu\Programs\Wise Registry Cleaner	Public
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.

  • MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software.

It appears you have an overclock on the CPU. If this is the case, your crashes are likely being caused by the overclock on the CPU. If you are overclocking the CPU, please remove the overclock on the CPU.

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
16 Jun 2012   #3

Windows 7 Ultimate x64

Thank you very much for your time in looking at the problem im having with my pc. I will run memtest86+ just to make sure its not the RAM, but I believe its the gpu. I had weird shadows in one of the levels which then proceeded to crash. MSI afterburner also shows my gpu's ram is running 4 Mhz over stock speed, even though I set it back to factory specs, and am just using it to monitor temps.
My System SpecsSystem Spec

16 Jun 2012   #4

Windows 7 Home Premium 64 Bit

You're welcome. :) I am glad to help.

I also think it worth checking your system hardware compatibility.
  • Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
My System SpecsSystem Spec
17 Jun 2012   #5

Windows 7 Ultimate x64

Here are the screens. I got rid of the over clock on my cpu, but now cpu-z shows the voltage is over 1.4volts, which is more then when it was OCed. Just realized I didnt undo the multiplier, so the cpu was still at 3.0Ghz, this is now back to stock. Im pretty sure everything is compatible, but im not an expert so I cant say for sure.
My System SpecsSystem Spec
17 Jun 2012   #6

Windows 7 Home Premium 64 Bit

Memory looks like it should be compatible and not causing problems.

How is the system behaving with the overclock removed?
My System SpecsSystem Spec
17 Jun 2012   #7

Windows 7 Ultimate x64

It seems to be fine now. I noticed the temps were a lot higher then when I first installed the new cpu cooler 7 months ago, so I decided to take apart the machine and clean it as there was a ton of dust inside. Im thinki9ng I should have just don this all along, as my temps are around 19C cooler then before I cleaned it. I think the machine was getting to warm, and so I got the BSOD's during very demanding games
Thank you very much for all your help!
Best regards,
My System SpecsSystem Spec
17 Jun 2012   #8

Windows 7 Home Premium 64 Bit

You're welcome. Dust is indeed a PC killer. Glad you got it cleaned out and the problem is solved.
My System SpecsSystem Spec

 BSOD while playing Max Payne 3 not sure what to do to trouble shoot

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