BSOD When machine goes idle


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD When machine goes idle


    Seems like if i walk away long enough and let the machine go to sleep it blue screens

    Attached a screen shot of last 5 BSOD codes

    CPU: i7-990X Overclocked to 4.4mhz
    EVGA x58 motherboard
    24 Gig G-Skill Ram
    four NVIDIA GTX580 in SLI
    Sound Card onboard
    Monitor(s) Displays : 3 DELL UltraSharp 3008WFP 30-inch Widescreen Flat Panel
    PSU: two ULTRA x4 1200w
    Liguid Cooling

    Windows 7 Ultimate
    64bit
    OEM
    OEM came pre-installed on system ( no )
    What is the age of system (hardware)? Less than 1 year
    What is the age of OS installation (have you re-installed the OS?) Less than 1 year

    Whole system has been stable for about a year, i cold have sworn this started after a norton update but cannot be sure.
    Thanks
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    No new .dmps. Your newest .dmp was from March.

    Since you suspect Norton:
    • Uninstall Norton with the Norton Removal Tool...
    • Download a fresh installer for Norton...
    • Install the fresh version of Norton...

    Sometimes antivirus software becomes corrupted and needs to be re-installed to work properly.


    If the above does not resolve it:
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    New


    So sorry don't know how i got the old dump mixed up.

    here is a dump from a crash this morning along with a screen shot

    Thanks
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    First, have you done the steps for Norton?




    Second, it still appears the Minidump is not being created.

    The crash in your image indicates hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
    • If you are overclocking any hardware, please stop.

    • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
      For any drives that do not give the message:
      Windows has checked the file system and found no problems
      run disk check again as above. In other words, if it says:
      Windows has made corrections to the file system
      after running the disk check, run the disk check again.

    • Run all but the advanced tests with SeaTools for HDDs.
    • If you have an SSD, make sure the following are up to date:
      • SSD firmware
      • BIOS Version
      • Chipset Drivers
      • Hard disk controller drivers/SATA drivers
      • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.


    • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

    • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

    • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
         Warning
      Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

      For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
      1. Shut down and turn off your computer.
      2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
      3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
      4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

      Once these steps have been followed, it is safe to remove and replace components within your computer.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    No worries on warranty, I build the machine myself ( machine ). Thanks for all the info i am gong to start trying out each suggestion starting with reinstalling norton. Since the machine blue screens as soon as the machine sleeps it should be soon before i find the culprit. I will post my findings
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Good plan. :) Look forward to finding out if the steps helped or not.
      My Computer


 

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