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Windows 7: Crash When Audio Plays While Wireless Driver Enabled

17 Jun 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Crash When Audio Plays While Wireless Driver Enabled

I have been having a few strange little problems lately. But there is only one thing that is reproducible: When both my audio driver and my network driver are enabled, and a sound is played, the sound infinitely stutters and windows totally freezes. (There is no BSOD, the screen and cursor just remain frozen). If either device/driver is enabled independently, the computer seems to work.

I was initially getting BSODs when I did this, but I do not get them anymore. My computer also just seems weirdly sluggish lately.

- x86 (32-bit) or x64: 64
- the original installed OS on the system: Yes
- an OEM or full retail version: OEM
- What is the age of system (hardware)? 1.5 Years
- What is the age of OS installation: 1.5 Years
- Model: ASUS N71JQXT1 (Laptop)
- Wireless: Atheros AR9285
- Audio: Not sure about the device/drive right now... It just says "High Definition Audio Controller" in my devices, and it's a Microsoft driver. I could swear that there was originally a 3rd party driver at some point, though.

Any help would be greatly appreciated.

My System SpecsSystem Spec
17 Jun 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

I re-installed the audio driver, and one of the audio devices that shows up in the device manager (2 show up) has the same IRQ number as my wireless adapter. Could this be the root of the problem? I disabled this device but I'm still getting the crash.
My System SpecsSystem Spec
17 Jun 2012   #3

Windows 7 Home Premium 64 Bit

Even though you are not getting a blue screen crash, please follow the to provide us with the system logs. Those will include information on whether you have IRQ conflicts.

Also, please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs
My System SpecsSystem Spec

24 Jun 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks for the reply. I've updated my system specs and have attached the files from the dump file collection application. Unfortunately running "perfmon /report" just displays the error: " An error occured while attempting to generate the report. The system cannot find the path specified."

I just experienced a crash even though the audio drivers were disabled, so that is the only problem.
My System SpecsSystem Spec
25 Jun 2012   #5

Windows 7 Home Premium 64 Bit

Ah, you are getting blue screens...

Your crashes point to Ad-Aware. I see you have both Ad-Aware and AVG installed. Remove Ad-Aware. If you want similar software to run along with AVG, Good and Free system security combination. is a good place to start.

NOTE: do not install Microsoft Security Essentials with AVG; both security programs accomplish the same tasks and installed together may cause conflicts due to accessing system files/resources at the same time.
My System SpecsSystem Spec

 Crash When Audio Plays While Wireless Driver Enabled

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