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Windows 7: Bluescreens some time after Standby

04 Sep 2009   #1
Pancakeface

Windows 7 Professional x86/x64, Kubuntu
 
 
Bluescreens some time after Standby

Hello,

I always get bluescreens some time after returning from standby, without any recognizable system (not depending on cpu usage or anything), always about 10 mins afterwards.

One dmp file (plenty more to deliver if needed ) is zipped and attached...

Thanks in advance


My System:
Toshiba Satellite A210-131
AMD Turion X2, 2x 1.8GHz, x86
2GB RAM
ATI Radeon Mobiliy HD 2400
Windows 7 Professional (before I used Vista Home, no problems there)
all drivers updated


My System SpecsSystem Spec
.
04 Sep 2009   #2
isherwood

Win7 Pro 64
 
 

This thread seems to address the same problem:

https://www.sevenforums.com/general-d...bsod-help.html
My System SpecsSystem Spec
04 Sep 2009   #3
Pancakeface

Windows 7 Professional x86/x64, Kubuntu
 
 

Thanks, sorry, guess I didn't check too well for existing topics...

Will try the stuff posted there first... But it would be nice if someone could check my dmp nevertheless.
My System SpecsSystem Spec
.

05 Sep 2009   #4
usasma
Microsoft MVP

 
 

A STOP 0x124 error is usually a hardware issue - but can be caused by incompatible drivers (and some of us believe that it can be caused by corrupted drivers)

This error is generated using the Windows Hardware Error Architecture by another component within your system (not by Windows) - usually the CPU. As such, the message is difficult to interpret - I have not had any success with attempting to read them.

There is an older Toshiba driver on your system - which could be the cause (but it's just guesswork on my part). It's this one: TVALZ_O.SYS Thu Oct 05 09:22:13 2006
It's some sort of Toshiba Common Driver - beyond that I couldn't find any information. Updating that driver to the latest Win7 version may help.

I'd also suggest running the free Windows 7 Upgrade Advisor tool from here: http://www.microsoft.com/downloads/d...displaylang=en

Finally, I'd suggest updating your graphics and storage drivers to the latest Win7 versions - as both are known to cause issues with hibernation/sleep in Win7.

Here's the dump file analysis:
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\FUBAR-RC1-Desktop\TempDUMP\DATA\01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82c41000 PsLoadedModuleList = 0x82d89810
Debug session time: Mon Aug 31 12:33:08.434 2009 (GMT-4)
System Uptime: 0 days 0:00:13.572
Loading Kernel Symbols
....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 861654dc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !thread;!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q
GetPointerFromAddress: unable to read from 82da971c
THREAD 850d7020  Cid 0004.0040  Teb: 00000000 Win32Thread: 00000000 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from 82d6949c
Owning Process            8503dab0       Image:         System
Attached Process          N/A            Image:         N/A
ffdf0000: Unable to get shared data
Wait Start TickCount      869          
Context Switch Count      154             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address nt!ExpWorkerThread (0x82caee1e)
Stack Init 8b323fd0 Current 8b3238a0 Base 8b324000 Limit 8b321000 Call 0
Priority 13 BasePriority 12 UnusualBoost 1 ForegroundBoost 0 IoPriority 2 PagePriority 5
ChildEBP RetAddr  Args to Child              
8b323cc4 82d0ffc5 861654c0 82da8c28 82da8c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8b323ce4 82d10def 82da8c20 861654c0 82da8c50 nt!WheapProcessWorkQueueItem+0x56
8b323d00 82caef2b 82da8c20 00000000 850d7020 nt!WheapWorkQueueWorkerRoutine+0x1f
8b323d50 82e4f66d 00000001 917e34bb 00000000 nt!ExpWorkerThread+0x10d
8b323d90 82d010d9 82caee1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 861654dc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8b323cc4 82d0ffc5 861654c0 82da8c28 82da8c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8b323ce4 82d10def 82da8c20 861654c0 82da8c50 nt!WheapProcessWorkQueueItem+0x56
8b323d00 82caef2b 82da8c20 00000000 850d7020 nt!WheapWorkQueueWorkerRoutine+0x1f
8b323d50 82e4f66d 00000001 917e34bb 00000000 nt!ExpWorkerThread+0x10d
8b323d90 82d010d9 82caee1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Followup: MachineOwner
---------

eax=8b3239d8 ebx=00000000 ecx=00000008 edx=00000000 esi=86194000 edi=861654dc
eip=82f63493 esp=8b323cb8 ebp=8b323cc4 iopl=0         nv up ei ng nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00200286
nt!WheapCreateTriageDumpFromPreviousSession+0x32:
82f63493 894508          mov     dword ptr [ebp+8],eax ss:0010:8b323ccc=861654c0
ChildEBP RetAddr  Args to Child              
8b323cc4 82d0ffc5 861654c0 82da8c28 82da8c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8b323ce4 82d10def 82da8c20 861654c0 82da8c50 nt!WheapProcessWorkQueueItem+0x56
8b323d00 82caef2b 82da8c20 00000000 850d7020 nt!WheapWorkQueueWorkerRoutine+0x1f
8b323d50 82e4f66d 00000001 917e34bb 00000000 nt!ExpWorkerThread+0x10d
8b323d90 82d010d9 82caee1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
start    end        module name
80bca000 80bd2000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
82c0a000 82c41000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
82c41000 83051000   nt       ntkrpamp.exe Mon Jul 13 19:15:19 2009 (4A5BC007)
83207000 83212000   mcupdate mcupdate.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
83212000 83223000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
83223000 8322b000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
8322b000 8326d000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8326d000 83318000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
83318000 83389000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
83389000 83397000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
83397000 833e2000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
88e00000 88e08000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
88e08000 88e13000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
88e13000 88e23000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
88e23000 88e2a000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
88e2a000 88e38000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
88e38000 88f39000   spqz     spqz.sys     Mon Mar 23 02:38:33 2009 (49C72E69)
88f39000 88f42000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
88f42000 88f68000   SCSIPORT SCSIPORT.SYS Mon Jul 13 19:45:55 2009 (4A5BC733)
88f68000 88fb0000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
88fb0000 88fb8000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
88fb8000 88fc3000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
88fc3000 88fed000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
88fed000 88ffe000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
8903c000 8906a000   pcmcia   pcmcia.sys   Mon Jul 13 19:19:29 2009 (4A5BC101)
8906a000 89080000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
89080000 89089000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
89089000 890ac000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
890ac000 890b5000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
890b5000 890e9000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
890e9000 890fa000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
890fa000 8912d580   truecrypt truecrypt.sys Mon Jun 15 05:16:47 2009 (4A36117F)
8912e000 8918b000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
89238000 89367000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
89367000 89392000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
89392000 893a5000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
893a5000 893b3000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
893b3000 893bc000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8943a000 894f1000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
894f1000 8952f000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
8952f000 89554000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)
89554000 89564000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
89564000 8956c000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
8956c000 8959e000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
8959e000 895af000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
895af000 895d4000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
89600000 89608000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
89608000 89635000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
89635000 8977e000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
8977e000 897af000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
897af000 897b7380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
897b8000 897f7000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
897f7000 897fb180   TVALZ_O  TVALZ_O.SYS  Thu Oct 05 09:22:13 2006 (45250705)
Mini Kernel Dump does not contain unloaded driver list
start    end        module name
88f68000 88fb0000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
890ac000 890b5000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
89080000 89089000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
89089000 890ac000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
88e08000 88e13000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
83223000 8322b000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
8326d000 83318000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
895af000 895d4000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
8322b000 8326d000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
8912e000 8918b000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
88e00000 88e08000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
8959e000 895af000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
890e9000 890fa000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
890b5000 890e9000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
893b3000 893bc000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
8956c000 8959e000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
8977e000 897af000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
82c0a000 82c41000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
89564000 8956c000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
80bca000 80bd2000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
89392000 893a5000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
8952f000 89554000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)
83207000 83212000   mcupdate mcupdate.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
8906a000 89080000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
88fb0000 88fb8000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
89367000 89392000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
89554000 89564000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8943a000 894f1000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
894f1000 8952f000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
82c41000 83051000   nt       ntkrpamp.exe Mon Jul 13 19:15:19 2009 (4A5BC007)
89238000 89367000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
88fed000 88ffe000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
88fc3000 88fed000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
88e23000 88e2a000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
88e2a000 88e38000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
8903c000 8906a000   pcmcia   pcmcia.sys   Mon Jul 13 19:19:29 2009 (4A5BC101)
893a5000 893b3000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
83212000 83223000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
89608000 89635000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
88f42000 88f68000   SCSIPORT SCSIPORT.SYS Mon Jul 13 19:45:55 2009 (4A5BC733)
89600000 89608000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
88e38000 88f39000   spqz     spqz.sys     Mon Mar 23 02:38:33 2009 (49C72E69)
89635000 8977e000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
890fa000 8912d580   truecrypt truecrypt.sys Mon Jun 15 05:16:47 2009 (4A36117F)
897f7000 897fb180   TVALZ_O  TVALZ_O.SYS  Thu Oct 05 09:22:13 2006 (45250705)
88fb8000 88fc3000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
897af000 897b7380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
88e13000 88e23000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
83397000 833e2000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
897b8000 897f7000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
83318000 83389000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
83389000 83397000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
88f39000 88f42000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
Mini Kernel Dump does not contain unloaded driver list
Bugcheck code 00000124
Arguments 00000000 861654dc 00000000 00000000
My System SpecsSystem Spec
05 Sep 2009   #5
Pancakeface

Windows 7 Professional x86/x64, Kubuntu
 
 

Thanks,
the Toshiba driver is part of the so called "value added package", and it is up to date, no later version available. I updated the graphics driver, still no solution. The Upgrade Advisor didn't find anything, no problem there.

When I checked through all the system errors, I found some connections to the RAM (would fit to the error occuring only after standby, not after hibernation), so maybe my RAM dies a slow death... Will try changing the modules next today.

Edit:
Okay, different RAM didn't help anything, so it should still be alive.
My System SpecsSystem Spec
05 Sep 2009   #6
usasma
Microsoft MVP

 
 

I'd suspect that it's the Toshiba software (because the driver is from before Win7 was released in beta). Try uninstalling it.

Other than that, I'd try seeing if you can locate different Windows 7 drivers for all of your components. In particular I'd be concerned about Win7 drivers for your storage controller. I have an issue with Sleep/Hibernate on my desktop that's due to using Vista storage drivers (from a bug report that I filed with Microsoft).

There's essentially not much difference between Standby and Hibernation (IMO). The system just loads the stuff in the hiberfil.sys file into RAM when resuming from hibernation.
My System SpecsSystem Spec
05 Sep 2009   #7
Pancakeface

Windows 7 Professional x86/x64, Kubuntu
 
 

Okay, I uninstalled the Toshiba package, and after having another bluescreen while checking with the "verifier" method from the other topic, I changed Avira Antivir to Kapersky, I like it better anyways.
And up to now, system has been running for more than an hour, so I guess problem solved... Thanks again guys!

Edit: No, problem still exists, some time tonight the pc crashed again...
My System SpecsSystem Spec
06 Sep 2009   #8
usasma
Microsoft MVP

 
 

Please turn Driver Verifier OFF and then monitor for BSOD's.
Driver Verifier stresses out your drivers and is supposed to cause BSOD's when it's used properly.
My System SpecsSystem Spec
07 Sep 2009   #9
Pancakeface

Windows 7 Professional x86/x64, Kubuntu
 
 

I only used it once.

Anyways, I finally updated my storage controller driver to a 7 compatible, and it worked for over 11 hours after standby without BSOD, so at least there was an improvement... But it would be really cool if it could just work

Are there any things I can still do except for returning to Vista (which I won't, I will just don't use standby...)?
My System SpecsSystem Spec
Reply

 Bluescreens some time after Standby




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