BSOD - BAD_POOL_CALLER - usually after update installs


  1. Posts : 2
    windows 7 home premium x64
       #1

    BSOD - BAD_POOL_CALLER - usually after update installs


    purchased March 2012 (3 months ago) @ Costco - full purchase w/ OEM

    HP Pavilion dv6-6c43cl Entertainment Notebook PC
    Windows 7 Home Premium x64
    Service Pack 1
    Intel Core i5-2450M CPU @ 2.50 GHz
    8 GB RAM / 700 GB HB

    I've tried and I've tried to get the system health to open but I can't. I'm just too old, and an amish/chinese to boot. I've worked hours to get this perfect for you as this is my husbands computer and he is really a computer ditz soooo if you can tell me how to get past the admin bit, I'll do it. I did go to cmd and run as admin and typed the net thing and tried it again but to no avail....

    the BSOD has been happening almost since the beginning with the first HP update. we both had new computers, I had no difficulty with mine, he did so I returned his and there were no more of that model so I got a different model and the same thing happened so I'm thinking that it is a 'user' error.

    thank you so much for your help. us elderly need it more and more.... ugh!
      My Computer


  2. Posts : 1,413
    Windows 7 Home Premium x64
       #2

    Hello roxbits. Welcome to Seven Forums. I have looked at your file upload and there does not seem to be any .dmp files in it. The .dmp files are the ones we need to analyze the BSODs. To ensure that they are being generted, please follow these instructions;

    Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that "Write an event to the system log" is checked
    Ensure that "Automatically restart" is unchecked
    Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
    Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
    Click OK twice to exit the dialogs, then reboot for the changes to take effect.

    Give it a few days, let some more BSODs occur and repost with the original steps you took the first time, in this same thread.

    One more thing for you to do, try running SFC /SCANNOW Command - System File Checker
    you should do this three times. Reboot after each run. And let us know if any repairs are made.
      My Computer


  3. Posts : 2
    windows 7 home premium x64
    Thread Starter
       #3

    Thank you James, I have done as requested and will send a report when the next BSOD happens. I have completed the sfc / scannow x3 as instructed and have received the message: "windows resource protection did not find any integrity violations" all three times. I also tried to do another perfmon /report with the elevated command prompt but i still get an 'access denied'

    Again, thanks and I will send the next download when the horrible thing happens.

    -rox
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:07.
Find Us