Seemingly random BSOD's, problem with graphics driver?

LXandra · 18 Jun 2012

Hello. This summer I purchased an Alienware X17. Over the course of a few months, I occasionally dealt with seemingly random BSOD's about DRIVER_POWER_STATE_FAILURE.

After I updated some of my files (using customized updates because Dell doesn't care much about making update-ready files for it, so I went to a forum that prepares them for install) it seemed to go away. However, I installed the latest Nvidia graphics card to keep up with the gaming I enjoy sometimes in my off time, and it returned, if a little less frequently. Now, a game I've recently installed (STALKER: Call of Pripyat) has begun to progressively lag more and more until it becomes unplayable, and just a few moments of in-game play at maybe 5-10 fps crashes with the same BSOD. It's getting annoying, and there doesn't seem to be a visible fix for the game, but I'm hoping to get this fixed at least. Thank you for your time.

usasma · 19 Jun 2012

Running the memory dumps from May and June

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)

MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

You may be infected. This program executes from your startups: MgKPyEORiQUvGj.exe
A google search shows lot's of posts related to malware. Please perform several of the free scans from here: Free Online AntiMalware Resources

Have you recently updated your MalwareBytes program? - I see 2 instances of it in the memory dump files.

Hamachi/LogMeIn drivers date from 2009, please update them.

Check to see if McAfee is compromised:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Memory dumps mention your video drivers (but don't directly blame them). I'd suggest updating them from the nVidia website ( World Leader in Visual Computing Technologies | NVIDIA )

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


Accelern.sys    Fri Aug 20 14:04:57 2010 (4C6EC3C9)
CtClsFlt.sys    Wed Jan 19 22:20:46 2011 (4D37AA0E)
EMSC.SYS        Fri Jun 19 16:35:47 2009 (4A3BF6A3)
HECIx64.sys     Tue Oct 19 19:33:43 2010 (4CBE2AD7)
IntcDAud.sys    Fri Oct 15 04:28:17 2010 (4CB810A1)
L1C62x64.sys    Mon Sep 27 02:36:23 2010 (4CA03B67)
PxHlpa64.sys    Tue Oct 20 14:08:42 2009 (4ADDFCAA)
RtsPStor.sys    Fri Oct 29 04:58:12 2010 (4CCA8CA4)
SynTP.sys       Thu Oct 14 21:31:11 2010 (4CB7AEDF)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
bcmwl664.sys    Thu Jan 21 22:30:58 2010 (4B591BF2)
btwampfl.sys    Mon Jul 12 21:41:18 2010 (4C3BC43E)
cfwids.sys      Mon Feb 13 18:40:56 2012 (4F399F88)
dtsoftbus01.sys Fri Jun 17 03:38:37 2011 (4DFB047D)
dump_iaStor.sys Mon Sep 13 21:23:32 2010 (4C8ECE94)
hamachi.sys     Thu Feb 19 05:36:41 2009 (499D3639)
iaStor.sys      Mon Sep 13 21:23:32 2010 (4C8ECE94)
iaStorV.sys     Thu Jun 10 20:46:19 2010 (4C11875B)
igdkmd64.sys    Wed Aug 31 15:53:13 2011 (4E5E9129)
mbam.sys        Tue Mar 20 12:04:48 2012 (4F68AAA0)
mbam.sys        Wed Nov 02 09:07:48 2011 (4EB140A4)
mfeapfk.sys     Mon Feb 13 18:37:01 2012 (4F399E9D)
mfeavfk.sys     Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys    Mon Feb 13 18:40:07 2012 (4F399F57)
mfehidk.sys     Mon Feb 13 18:36:14 2012 (4F399E6E)
mfenlfk.sys     Mon Feb 13 18:36:45 2012 (4F399E8D)
mfewfpk.sys     Mon Feb 13 18:36:29 2012 (4F399E7D)
nusb3hub.sys    Thu Feb 10 00:52:32 2011 (4D537D20)
nusb3xhc.sys    Thu Feb 10 00:52:33 2011 (4D537D21)
nvkflt.sys      Thu Feb 09 21:04:06 2012 (4F347B16)
nvlddmkm.sys    Thu Feb 09 21:02:58 2012 (4F347AD2)
nvpciflt.sys    Thu Feb 09 21:03:48 2012 (4F347B04)
stdcfltn.sys    Fri Aug 20 14:05:01 2010 (4C6EC3CD)
stwrt64.sys     Thu Mar 17 04:21:47 2011 (4D81C49B)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050612-31652-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sun May  6 02:41:44.047 2012 (UTC - 4:00)
System Uptime: 2 days 15:02:36.319
BugCheck 9F, {3, fffffa8004f85a10, fffff80000b9c3d8, fffffa8004dbe910}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04f85a10 fffff800`00b9c3d8 fffffa80`04dbe910
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\050812-19936-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Tue May  8 13:50:33.916 2012 (UTC - 4:00)
System Uptime: 2 days 9:59:07.974
BugCheck 9F, {3, fffffa800684ba10, fffff80004c77748, fffffa800b488490}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  PhoenixViewer.
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0684ba10 fffff800`04c77748 fffffa80`0b488490
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\051012-18688-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Thu May 10 22:05:32.336 2012 (UTC - 4:00)
System Uptime: 0 days 8:54:21.257
BugCheck 9F, {3, fffffa800684da10, fffff80000b9c3d8, fffffa80078b4700}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\052612-18314-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat May 26 13:45:39.460 2012 (UTC - 4:00)
System Uptime: 9 days 4:55:38.753
BugCheck 9F, {3, fffffa8006850a10, fffff80004c713d8, fffffa800b319b80}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06850a10 fffff800`04c713d8 fffffa80`0b319b80
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-17940-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 18 10:16:15.173 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:10.094
BugCheck 9F, {3, fffffa8004f9fa10, fffff80004c86748, fffffa8007928900}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  xrEngine.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04f9fa10 fffff800`04c86748 fffffa80`07928900
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\061812-19812-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 18 10:03:42.180 2012 (UTC - 4:00)
System Uptime: 4 days 1:34:51.108
BugCheck 9F, {3, fffffa800684fa10, fffff80000ba2748, fffffa8004bf4580}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0684fa10 fffff800`00ba2748 fffffa80`04bf4580
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``