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Windows 7: BSOD REFERENCE_BY_POINTER, Others - No Cause Jumping Out

19 Jun 2012   #1

Windows 7 Pro 64 bit, Running in VirtualBox on Slackware
BSOD REFERENCE_BY_POINTER, Others - No Cause Jumping Out

Been having random BSOD crashes over the last week or so, unable to isolate the problem. Nothing has been changed that the user can remember, though it's not my machine so I am unsure. Have run the usual disk checks and scans, registry repairs, rebooted with individual sticks of RAM in, no difference. I have no experience reading these logs and Blue Screen View doesn't give a lot of detailed info - hoping someone can point me in the right direction!

Dell Vostro 460, purchased last fall
-Intel i5 2500
-4 GB RAM (2x2GB)
-Windows 7 Pro 64 bit, SP1

Requested files are attached. Many thanks!

My System SpecsSystem Spec
19 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Per registry cleaning:
  • Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

Crashes primarily point to hardware issues, especially with Verifier enabled and still blaming system files. It may also be a corrupted Windows install or damaged registry that started the crashes. First, run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
20 Jun 2012   #3

Windows 7 Pro 64 bit, Running in VirtualBox on Slackware

Hi writhziden - thanks for the quick response. I'm familiar with most of the tools you posted and will check with the user to see if they want to pursue a warranty claim and then use those if not. They are currently not overclocking and don't have an SSD.

Thanks again, I'll update once we've decided what route is best.
My System SpecsSystem Spec

29 Jun 2012   #4

Windows 7 Pro 64 bit, Running in VirtualBox on Slackware

Just a follow up - the computer was under warranty and we had Dell come replace the motherboard and RAM. No difference, but ruled those items out of the equation.

After replacing more drivers, I decided to just reinstall. Everything is going smoothly so far.

Thanks again for the help.
My System SpecsSystem Spec
29 Jun 2012   #5

Windows 7 Home Premium 64 Bit

You're welcome. Glad to hear the problem was solved by a re-install. That can sometimes be the best troubleshooting step.
My System SpecsSystem Spec

 BSOD REFERENCE_BY_POINTER, Others - No Cause Jumping Out

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