Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Dell Computer PC will not load Windows install CD from computer crash

21 Jun 2012   #1

Windows 7 home premium 32 bit
Dell Computer PC will not load Windows install CD from computer crash

I have a two year old Dell PC with Windows 7. I got a virus in my computer that by phone and computer takeover Norton located in my MBR. When they cleaned it my computer will no longer boot up. Norton worked with me for three days on the problem but we were unable to fix the computer. I followed other web sites and repaired my MBR but it still will not boot up. I tried System Repair, Check point, Image, and Dell system restore and all failed. I have tried to use the Windows install CD and all I get is a black screen with a flashing cursor and then after 3 minutes the compute attempts to boot again and fails. I tried everything to try and wipe the drive from C prompt and it will not let me. I have very weak computer skills but I can follow directions and I have wiped a previous computer I owned. (I confirmed that my CD drive is working) I also should mention I have a second hard drive on my computer that I backed everything up to.

My System SpecsSystem Spec
21 Jun 2012   #2

Windows 7 Home Premium 64 Bit

See if you can reset the BIOS hardware/software connections and then clear the CMOS to access your Windows 7 install disc.
  • Resetting hardware/software connections in the BIOS and clearing temporary memory of corruption:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
  • Clear the CMOS:
    1. Use your system manual to find instructions for accessing the BIOS...
    2. In the BIOS, go to the EXIT screen...
    3. Choose load setup/optimized defaults...
    4. Save...
    5. Exit the BIOS...
My System SpecsSystem Spec

 Dell Computer PC will not load Windows install CD from computer crash

Thread Tools

Similar help and support threads
Thread Forum
computer restarts when i try to load windows
i custom biult this computer i started from scratch i have tried everything i try to get windows to install on 2 differnt hard drives and it gives me a difernt error for each hard drive and i took the solid state out of my husbands computer that already has windows on it and it wont load it gets...
General Discussion
Computer won't load windows even though I replaced HDD, RAM,CPU, MB
I recently updated my PC and just bougth some different gear, for some reason it just refuses to boot. What happens is when I get to the windows logo loading screen my pc just freezes and reboots. This kept happening so I bought a new HDD and still the same, checked the harddisk to be sure on...
Hardware & Devices
Computer crashed, Windows 7 will not load
I need some help. I am no expert when it comes to computers so please bear with me. My Acer Aspire laptop crashed on me. It uses Windows 7. Start up repair does not work. I have a set of Windows 7 disks, 32 bit and 64 bit. Not too sure which one I should have used so I tried both with the same...
General Discussion
Computer won't load windows.
Yesterday I opened a song and seconds after I opened the file my computer turned off and when it restarted it won't load windows. Everytime I start I get windows startup repairs comes up. It fails everytime here are the results. Problem signature: Problem event name: startuprepairoffline ...
BSOD Help and Support
No idea to why the computer won't load Windows.
Hi everyone! Ok so a friend of mine had a problem with his laptop and asked me to repair it. I have it with me back home now but I cant find any solutions!?!?! Rarely been in this position!!! Basically I switch it on, it shows the Acer logo with the F2 and F12 options at the bottom and then...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:33.
Twitter Facebook Google+