STOP error 7f random occurance

Jeffmart10 · 22 Jun 2012

We have several systems running that are very intermittently (somewhere around every 48 hours of runtime) having the exact same stop error. Analysis of the memory dumps reveals the following Bugcheck. This is consistent across multiple machines.

Can anyone confirm my reading of this as a conflict between Hasplms.exe and Morphis.sys
HaspLMS is a license manager for USB security keys
Morphis.sys is the drivers for the Matrox Morphis video board.

The systems run Windows 7 ultimate 32 bit, 2 Gb Ram
Motherboard is MB800V which uses Intel chipset 845GV
Pentium 4 Cpu

Any advice?

Code:

 
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
 
UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 801c6000
Arg3: 00000000
Arg4: 00000000
 
Debugging Details:
------------------
 
 
BUGCHECK_STR: 0x7f_8
 
TSS: 00000028 -- (.tss 0x28)
eax=9a08a38c ebx=0000000a ecx=00000000 edx=9a08a3e8 esi=8593b9a0 edi=9a08a3e8
eip=8f550836 esp=9a089fbc ebp=864c2e10 iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010282
Morphis+0x1a836:
8f550836 53 push ebx
Resetting default scope
 
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
 
PROCESS_NAME: hasplms.exe
 
CURRENT_IRQL: a
 
LAST_CONTROL_TRANSFER: from 00000000 to 8f550836
 
STACK_TEXT: 
864c2e10 00000000 868846dc 00000000 8f5371a4 Morphis+0x1a836
 
 
STACK_COMMAND: .tss 0x28 ; kb
 
FOLLOWUP_IP: 
Morphis+1a836
8f550836 53 push ebx
 
SYMBOL_STACK_INDEX: 0
 
SYMBOL_NAME: Morphis+1a836
 
FOLLOWUP_NAME: MachineOwner
 
MODULE_NAME: Morphis
 
IMAGE_NAME: Morphis.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP: 4b2f09e3
 
FAILURE_BUCKET_ID: 0x7f_8_Morphis+1a836
 
BUCKET_ID: 0x7f_8_Morphis+1a836
 
Followup: MachineOwner

usasma · 24 Jun 2012

The dump blames a driver named Morphis.sys
It seems to belong to a Matrox device (?video?)

Beyond that we'll need this info to analyze it further: https://www.sevenforums.com/crashes-d...tructions.html

Jeffmart10 · 26 Jun 2012

Great, thank you, I've attached the zip file for our latest crash.

usasma · 26 Jun 2012

There are no memory dumps in the uploaded files, so my assistance will be limited. Please see if you can locate the missing memory dump files:

Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

You only have 4 updates since SP1 - most systems have from 75 to 130. Please visit Windows Update and get all available Windows Updates.

Your Intel Multimedia Audio Controller doesn't have any drivers installed. Please visit the manufacturer's website to download/install these drivers.

You have both Microsoft Security Essentials and AdAware Antivirus installed. Please uninstall one of them. Then update the other and perform a full system scan (in case they let any virus' slip by).

Jeffmart10 · 26 Jun 2012

Ok, thank you.
I've uploaded to the following site.

https://www.wetransfer.com/dl/HU40tw...eafa6d940e37c9

usasma · 27 Jun 2012

Genport.SYS Mon Apr 20 13:38:47 1998 (353B8827)
MapMem.SYS Thu Jan 09 09:26:08 1997 (32D50000)
These drivers date from the 1990's and aren't compatible with Win7. They were manufactured by 3dfx Interactive and may also be associated with the Matrox Morphis software.

Remove them from your system immediately. If they are still needed, you must obtain Wni7 compatible drivers to install.

Intel PRO/100 Adapter NDIS 5.1 driver dates from 2007 and must be updated from the Intel Download Center ( http://downloadcenter.intel.com ) It's most likely this link (but the adapter is very old, so there may continue to be problems): http://downloadcenter.intel.com/Deta...apter&lang=eng

The Rainbow Tech/SafeNet USB Security Device drivers date from 2008 and must be replaced with Win7 compatible versions also. If you're unable to obtain them, please uninstall the software and remove the device from your system.

Morphis.sys dates from 2009 and is a part of the driver package for your Matrox video. Please update this to the latest Win7 compatible version. If none is available, please uninstall it and use the default Windows drivers.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


Morphis.sys   Mon Dec 21 00:38:43 2009 (4B2F09E3)
SENTINEL.SYS  Mon Jun 02 02:13:52 2008 (48438FA0)
Genport.SYS   Mon Apr 20 13:38:47 1998 (353B8827)
MapMem.SYS    Thu Jan 09 09:26:08 1997 (32D50000)
aksfridge.sys Tue Oct 04 00:51:16 2011 (4E8A90C4)
amdxata.sys   Fri Mar 19 12:19:01 2010 (4BA3A3F5)
e100b325.sys  Fri Nov 16 13:53:32 2007 (473DE72C)
hardlock.sys  Tue Aug 09 05:03:43 2011 (4E40F7EF)
mtxmem.sys    Wed Jun 02 20:51:48 2010 (4C06FCA4)
mtxserv.sys   Wed Jun 02 20:52:05 2010 (4C06FCB5)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\MEMORY.DMP]
Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505
Debug session time: Tue Jun 26 09:25:29.859 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:40.312
BugCheck 7F, {8, 801c6000, 0, 0}
*** ERROR: Module load completed but symbols could not be loaded for Morphis.sys
Probably caused by : Morphis.sys ( Morphis+1a836 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  sppsvc.exe
FAILURE_BUCKET_ID:  0x7f_8_Morphis+1a836
Bugcheck code 0000007F
Arguments 00000008 801c6000 00000000 00000000
BiosVersion = 6.00 PG
BiosReleaseDate = 01/17/2005
SystemManufacturer =  
SystemProductName =  
CPUID:        "Intel(R) Pentium(R) 4 CPU 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Jeffmart10 · 27 Jun 2012

Thank you very much!
Your help is really appreciated. I'll try the above and see if the problem resolves.

Best Regards,
Jeffrey Martin