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Windows 7: BSOD while playing games + just while in windows desktop.

22 Jun 2012   #1

Windows 7 Ultimate x64
BSOD while playing games + just while in windows desktop.

Just built this system, was playing rfactor with no problems for a while,
Then installed BF3 + BFBC2. and now all 3 games keep BSOD for some reason!
Even at times while on the desktop or browesing the net! not sure what ive done really.
I build my own pc's, but never had such a problem before.
Be greatfull for some advice please


Windows 7 Ultimate x64
Intel Core i5-3570K @4.5GHz
Gigabyte Z77X-UD5H Intel Z77
Kingston HyperX Genesis Grey 16GB
Graphics Card(s)
6950 crossfire
Sound Card
on board
Monitor(s) Displays
Hannspree 27"
Screen Resolution
Hard Drives
Crucial RealSSD M4 256GB
XFX 850W XXX Edition Modular '80 Plus Silver'
Antec P280 Super Midi Tower Case

My System SpecsSystem Spec
24 Jun 2012   #2

Windows 7 Home Premium 64 Bit

Problematic Software:
Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
Start Menu\Programs\GIGABYTE\UpdManager	Public:Start Menu\Programs\GIGABYTE\UpdManager	Public
Start Menu\Programs\MSI Afterburner	MARK\Mark:Start Menu\Programs\MSI Afterburner	MARK\Mark
  • Recommend removing your Gigabyte utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.

  • MSI Afterburner/RivaTuner is known to cause instability with systems. Please remove the software.

It is difficult to find patterns with only one .dmp file. Please stop using CCleaner for the duration of our troubleshooting. It deletes the .dmps when it cleans the disk.

Your one crash was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
My System SpecsSystem Spec

 BSOD while playing games + just while in windows desktop.

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