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Windows 7: "ntoskrnl.exe" BSOD

22 Feb 2012   #11

Windows 7 premium 32Bit

Oh hey man thanks, I shall go through them steps listed in your link. Some I have done already.

My System SpecsSystem Spec
14 Mar 2012   #12

Windows 7 Home Premium 64 Bit

Let us know how the system responds as you go through the steps. Best of luck!
My System SpecsSystem Spec
13 May 2012   #13

Windows 7Home Premium x64

My very recently purchased laptop was showing some problems from last 2 days. It would get stuck at the shutdown screen and then after extended span of time I had to press and hold power key to turn it off. It happened only twice. (And if this may help I tell you I had updated atleast one or the other thing before shutting it down...either through HP Support Assistant or Windows update.

Last night i ran Windows Update and tried to turn off my pc but since updates were being installed it said Windows will shut down once the updates are installed i went to sleep only to find in the morning a BSOD. It was stuck on it again i had to turn off my pc by holding power button and then windows refused to boot beyond the Windows 7 logo black screen. But after a couple of retries it started.

I am attaching the files.
Please help.

Windows 7 Home Premium x64
Age of the System- 5 days
My System SpecsSystem Spec

13 May 2012   #14

Windows 7 Home Premium 64 Bit

Since the system is new, I recommend doing a recovery to the factory image. Note: Any files and programs you have installed since purchasing the laptop will be lost, so backup any important files before doing the factory recovery.

HP Backup and Recovery Manager

If you have problems after doing the factory recovery, please start your own thread and follow the
My System SpecsSystem Spec

 "ntoskrnl.exe" BSOD

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