"ntoskrnl.exe" BSOD

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  1. Posts : 3
    Windows 7 premium 32Bit
       #11

    Oh hey man thanks, I shall go through them steps listed in your link. Some I have done already.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #12

    Let us know how the system responds as you go through the steps. Best of luck!
      My Computer


  3. Posts : 2
    Windows 7Home Premium x64
       #13

    My very recently purchased laptop was showing some problems from last 2 days. It would get stuck at the shutdown screen and then after extended span of time I had to press and hold power key to turn it off. It happened only twice. (And if this may help I tell you I had updated atleast one or the other thing before shutting it down...either through HP Support Assistant or Windows update.

    Last night i ran Windows Update and tried to turn off my pc but since updates were being installed it said Windows will shut down once the updates are installed automatically...so i went to sleep only to find in the morning a BSOD. It was stuck on it again i had to turn off my pc by holding power button and then windows refused to boot beyond the Windows 7 logo black screen. But after a couple of retries it started.

    I am attaching the files.
    Please help.

    Windows 7 Home Premium x64
    OEM
    Age of the System- 5 days
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #14

    Since the system is new, I recommend doing a recovery to the factory image. Note: Any files and programs you have installed since purchasing the laptop will be lost, so backup any important files before doing the factory recovery.

    HP Backup and Recovery Manager


    If you have problems after doing the factory recovery, please start your own thread and follow the https://www.sevenforums.com/crashes-d...tructions.html.
      My Computer


 
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