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Windows 7: Another Black Screen problem.

23 Jun 2012   #1

Windows 7 Home Premium 64-bit SP1
Another Black Screen problem.

Yes, I have searched before starting this thread and still cannot figure out what is causing a black screen to appear when trying to start the computer.

Background: Gateway NV 52 initial with Windows Vista. Upgraded to Windows 7 in November of 2009. Have updated my ATI Radeon HD 3200 firmware with ccc 12.4.

Recently installed Glary Utilities which caused some minor problems (could not scroll with touchpad) after registry cleaner. This could be an unrelated problem.

So far I have used Windows Check disk and System filter checker with no success.

The laptop does not boot up every time and have to restart the computer until it boots up properly.

Thank you

My System SpecsSystem Spec
23 Jun 2012   #2

MS Windows 7 Ultimate SP1 64-bit

I'm not going to make you happy.

This link, despite the title, will also cover your case:
Clean Reinstall - Factory OEM Windows 7

Before you decide to add any marvelous software that does NOT come from Microsoft, then please ask here.
We've seen it all and tried it all and have gained experience which will save you much suffering and agony.

My System SpecsSystem Spec
23 Jun 2012   #3

Windows 7 Home Premium 64-bit SP1

1). CCleaner is a safer program to use than Glary? Step 15 mentions ccleaner and Puran which, to my knowledge, are not Microsoft products.

2). I can't simply use "System Restore?"

Sorry for the questions and comments. I really want to get this process correct for the present and future. This computer is essential for my education.
My System SpecsSystem Spec

23 Jun 2012   #4

MS Windows 7 Ultimate SP1 64-bit

Because this computer is important to you is why I made my recommendations.

I wish you success.
My System SpecsSystem Spec
23 Jun 2012   #5

Windows 7 Home Premium 64-bit SP1

After quickly browsing through the steps I have some concerns.

The product key on the bottom of the laptop is worn, but I guess that is not important since that was the product key for my old OS? I guess I should use the product key that came with the Windows 7 Upgrade kit (Win Vista HmPrm-Win 7 HmPrm UPG Fulfill)

I will post back with any other questions.

Thank you
My System SpecsSystem Spec
24 Jun 2012   #6

MS Windows 7 Ultimate SP1 64-bit

AS long as your DVD came with a 25 character product key, then you are in business.
My System SpecsSystem Spec
24 Jun 2012   #7

Windows 7 Home Premium 64-bit SP1

How is the SP1-U ISO different from my current OS? Will I notice any changes? Again I will attempt the reinstall at least 2 weeks from now.
My System SpecsSystem Spec
13 Jul 2012   #8

Windows 7 Home Premium 64-bit SP1

After a second reinstall (forgot to delete my main partition), the black screen problem has not occurred yet.

However, my other 2 problems involving the touchpad and my touch sensitive buttons are back. I did manage to figure out how to fix the scroll feature on my touchpad by installing the driver from Gateway. I just unzipped the file using 7zip, then opened the file, and finally clicked "setup". I wasted so much time trying this method instead. Driver Install - Device Manager. I still don't understand why that method did not work for me.

As of now, my touch sensitive buttons are responding to my command by turning a feature on or off (volume, wireless signal, etc), but the lights are not corresponding to the command. If I turn the wireless signal off, the light still stays on. I never had this problem before I used Glary.

After I fix this known issue and any other unknown issues, I can create a final backup image.
My System SpecsSystem Spec
15 Jul 2012   #9

Windows 7 Home Premium 64-bit SP1

I just attempted to boot the laptop and now the black screen occurred twice. I was able boot up using the F8 key.

Reinstalling Windows was not enough? Could this be a hardware issue?
My System SpecsSystem Spec
15 Jul 2012   #10

Windows 7 Home Premium 64 Bit

More Info Needed:
Sounds like a strong possibility.
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Hardware Checks:
Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec

 Another Black Screen problem.

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