BSOD, frequently after start up

Hugh200 · 26 Jun 2012

Hi,

I could really do with some help.

My computer keeps crashing, usually shortly after start-up. It will then start and run smoothly for several days, even weeks before it crashes again.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002CC10C5
BCP3: FFFFF880031A01A8
BCP4: FFFFF8800319FA00
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\062612-12729-01.dmp
C:\Users\Hugh\AppData\Local\Temp\WER-36426-0.sysdata.xml

I've tried going through the other threads on this site with no success so any help would be greatly appreciated. I have been apprehensive about meddling as I'm not particularly competent with computers.

Thanks.

Hugh200 · 26 Jun 2012

Additional Info attached.

Windows x64 bit
Full retail version
Computer is 6 months old

FredeGail · 26 Jun 2012

Hello Hugh and welcome to Sevenforums!

BSOD Report
There's a few things to look at here, let's do it step by step.

Drivers to be aware of

Code:

VX3000       VX-3000                VX-3000                Kernel        Manual     Stopped    OK         FALSE       FALSE        0          163,840    0      07/10/2009 02:49:00    C:\Windows\system32\DRIVERS\VX3000.sys

AX3000, also known as the Microsoft LifeCam Driver, has reported unknown timestamp. My Debugging Tool were not able to find the timestamp, though, driverq_v did find it. It's from 2009, not too old, but the driver may need to be updated. Link on update and driver installation for Microsoft Devices is below.

Software Downloads | Microsoft Hardware

Your Event Viewer log also reported pointers to the same driver.

Are you having issues installing updates from Windows Updates? The amount of hotfixes noticed in the $systeminfo is not available, which makes me a little curious. Make sure to get all these updates, which also includes fixes for your USB Drivers - also some drivers you've had issues on by the looks of it.

LMVM usbccgp

Code:

0: kd> lmvm usbccgp
start             end                 module name
fffff880`085a2000 fffff880`085bf000   usbccgp    (pdb symbols)          c:\symbols\usbccgp.pdb\7AEE358B88404B44905BC3D61CB0B9311\usbccgp.pdb
    Loaded symbol image file: usbccgp.sys
    Mapped memory image file: c:\symbols\usbccgp.sys\4CE7A6731d000\usbccgp.sys
    Image path: \SystemRoot\system32\drivers\usbccgp.sys
    Image name: usbccgp.sys
    Timestamp:        Sat Nov 20 11:44:03 2010 (4CE7A673)

Code:

Microsoft LifeCam VX-1000.     oem28.inf     TRUE     Microsoft                
Microsoft LifeCam VX-1000      oem27.inf     TRUE     Microsoft

It seems like your BSODs are very driver related. Let's do the steps above, and continue.
Upload any incoming BSODs if you'll experience any.

Best Regards,
Frederik.