New
#1
BSOD random crashes, ntoskrnl.exe error
Hello!
Around Christmas time I purchased a brand new Acer Aspire 7560 laptop.
Since the very first day I bought it, I began to experience BSOD errors while casually doing things such as browsing photos on Facebook, or just plain using my laptop.
Recently though, these crashes haver been occurring more and more often, and I do not know how to prevent them from happening! It's at the point where it will do it many times a day, up to six times an hour. It's very frustrating, and I have the feeling that it may be having an effect on parts of my computer, causing it to slow down, etc.
From what I've read in the dump reports, all of the BSOD errors seem to be related to the ntoskrnl.exe file.
When it crashes, the screen goes into almost rectangular tears from the left side of the screen to the other.
I am not the greatest with computers, but I do know my basic way around them. Here are some of my system specs:
System Hardware Age: Six months
Age of OS Installation: Six months. It came pre-installed. I don't have a Windows 7 installation disk.
System Manufacturer: Acer Aspire 7560 Laptop
OS: Windows 7 Home Premium 64-bit
Graphics Card: AMD Radeon HD 6620G
Display: Generic PnP Monitor, 17.3" HD+ LED LCD
Resolution: 1600 x 900
Hard Drive: 640 GB HDD
Mouse: Razer Naga
Internet Speed: Average (2.5mbps - 5mbps)
Other Info: AMD Quad Core Processor AB-3500M
6 GB DDR3 Memory Installed (DDR3 PC3-10600, DDR3 PC3-8500, DDR3 (non-ECC))
Also, I am currently using Norton Internet Security 2012 for virus protection.
I've attached a system health report and my dump files into a .zip folder.